Duravent Group
Duravent Group
Duravent Group dezvoltă și produce sisteme de ventilație, coșuri de fum, șeminee și control al aerului pentru aplicații rezidențiale și comerciale. Cu peste un secol de experiență în industrie, compania sprijină instalatorii, constructorii de locuințe, arhitecții, inginerii, antreprenorii generali și clienții pasionați de proiecte realizate pe cont propriu printr-un portofoliu de mărci de încredere și parteneri de retail și distribuție. Activitatea sa se concentrează pe performanță proiectată inginerește, conformitatea cu standardele, siguranță, soluții sustenabile și producție și aprovizionare fiabile în sectoarele tehnologiilor climatice, hardware-ului și comerțului cu amănuntul.

Customer Experience Representative (Hybrid, Grand Rapids or Vacaville)

Support residential HVAC customers for Duravent Group by handling calls, quotes, orders, complaints, shipments, returns, and product replacements.

Descriere

  • Manage a high volume of customer calls
  • Resolve customer inquiries and service requests
  • Prepare customer quotes
  • Oversee orders by checking status, expediting requests, and tracking shipments
  • Coordinate with internal departments responsible for order processing
  • Address customer questions, concerns, and complaints
  • Refer complaints to a supervisor when escalation is necessary
  • Contribute to a collaborative and positive team environment
  • Keep current on promotions, pricing updates, product launches, and delivery options
  • Supply customers with quotes, samples, and sales materials when requested
  • Complete documentation for returns and replacement orders

Cerințe

  • High school diploma or GED is required
  • At least five years of customer service experience
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook
  • Pivot table and VLOOKUP experience is preferred
  • Experience using ERP systems, particularly Oracle or SAP
  • Current U.S. work authorization with no future visa sponsorship requirement
  • Residence within commuting distance of the Grand Rapids, Michigan, or Vacaville, California, office

Beneficii

  • 401(k) plan with employer match
  • Thirteen paid holidays
  • Paid vacation
  • Paid personal time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Short-term disability insurance, varying by state
  • Life insurance
  • Flexible spending accounts
  • Employee assistance plan

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