Duravent Group
Duravent Group
Duravent Group тұрғын үй және коммерциялық нысандарға арналған түтін шығару, мұржа, камин және ауа ағынын басқару жүйелерін әзірлеп, өндіреді. Саладағы бір ғасырдан астам тәжірибесі бар компания сенімді брендтер портфолиосы және бөлшек сауда мен дистрибуция серіктестері арқылы монтажшыларға, үй салушыларға, сәулетшілерге, инженерлерге, бас мердігерлерге және өз қолымен жұмыс істейтін тұтынушыларға қолдау көрсетеді. Оның қызметі климаттық технологиялар, құрылыс-жабдықтары және бөлшек сауда салаларында инженерлік тұрғыдан оңтайландырылған өнімділікке, нормативтерге сәйкестікке, қауіпсіздікке, тұрақты шешімдерге және сенімді өндіріс пен жеткізуге бағытталған.

Customer Experience Representative (Hybrid, Grand Rapids or Vacaville)

Support residential HVAC customers for Duravent Group by handling calls, quotes, orders, complaints, shipments, returns, and product replacements.

Сипаттама

  • Manage a high volume of customer calls
  • Resolve customer inquiries and service requests
  • Prepare customer quotes
  • Oversee orders by checking status, expediting requests, and tracking shipments
  • Coordinate with internal departments responsible for order processing
  • Address customer questions, concerns, and complaints
  • Refer complaints to a supervisor when escalation is necessary
  • Contribute to a collaborative and positive team environment
  • Keep current on promotions, pricing updates, product launches, and delivery options
  • Supply customers with quotes, samples, and sales materials when requested
  • Complete documentation for returns and replacement orders

Талаптар

  • High school diploma or GED is required
  • At least five years of customer service experience
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook
  • Pivot table and VLOOKUP experience is preferred
  • Experience using ERP systems, particularly Oracle or SAP
  • Current U.S. work authorization with no future visa sponsorship requirement
  • Residence within commuting distance of the Grand Rapids, Michigan, or Vacaville, California, office

Артықшылықтар

  • 401(k) plan with employer match
  • Thirteen paid holidays
  • Paid vacation
  • Paid personal time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability insurance
  • Short-term disability insurance, varying by state
  • Life insurance
  • Flexible spending accounts
  • Employee assistance plan

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