Kolecto este o companie franceză B2B SaaS și fintech care dezvoltă instrumente pentru simplificarea administrării financiare a microîntreprinderilor, liber-profesioniștilor și întreprinderilor foarte mici, mici și mijlocii. Platforma sa reunește colectarea și procesarea facturilor, facturarea electronică conformă cu cerințele în vigoare, agregarea conturilor bancare, monitorizarea fluxului de numerar, plățile automatizate și fluxurile de precontabilitate. Kolecto se conectează, de asemenea, la programe de contabilitate și CRM și își sprijină clienții prin configurare și asistență oferite de experți. Compania oferă planuri pe bază de abonament și colaborează cu parteneri bancari, inclusiv Crédit Agricole și LCL, datele fiind găzduite în Franța.
Customer Care Specialist at Kolecto - France Hybrid
Support Kolecto users across multiple channels, resolve issues, monitor satisfaction, and coordinate fraud-alert responses. Kolecto is a Crédit Agricole-affiliated fintech.
Descriere
- Handle customer questions through Intercom by email, chat, video call, and phone
- Deliver prompt solutions and follow up on every customer request
- Investigate and document user issues while working with technical teams on resolution
- Help new users adopt the product and direct them to relevant resources
- Gather customer feedback and share it with internal teams
- Recommend improvements and help maintain FAQs and the knowledge base
- Track customer satisfaction, follow up with users, and identify sources of friction
- Refine internal processes to reduce recurring customer issues
- Review, prioritize, and coordinate responses to internal fraud alerts
- Partner with Product, Marketing, and Technical teams to enhance the customer experience
Cerințe
- Demonstrated customer-relations experience in finance, accounting, or banking, or strong accounting knowledge
- Startup or fintech experience is advantageous
- Customer-focused approach with a strong commitment to service quality
- Highly developed active-listening skills
- Composure when handling complex situations
- Fluent written and spoken French
- Ability to communicate clearly and empathetically with diverse stakeholders
- Strong collaborative and teamworking abilities
- Proactive working style
- Ability to handle multiple priorities at once
- Experience with Intercom, HubSpot, or Notion is advantageous
- Provide a criminal record extract (Bulletin No. 3) as part of the hiring process
- Provide a valid residence permit where required
- Complete a professional integrity and background check
Beneficii
- Work remotely for up to three days per week from France
- Receive approximately 10 additional days of annual leave under the company’s leave policy
- Get €11.52 in digital meal vouchers per working day, including tax, with Kolecto covering 60%
- Alan Blue health insurance with 70% of the cost covered by Kolecto
- Attend two company seminars each year
- Take part in inspiring talks
- Join company after-work events
- Work in a hybrid environment
- Access career-development opportunities within a Crédit Agricole Group-backed startup and fintech