Kolecto एक फ्रांसीसी B2B SaaS और फिनटेक कंपनी है, जो सूक्ष्म व्यवसायों, फ्रीलांसरों, बहुत छोटे उद्यमों और छोटे एवं मध्यम उद्यमों के लिए वित्तीय प्रशासन को सरल बनाने वाले उपकरण विकसित करती है। इसका प्लेटफ़ॉर्म चालान संग्रह और प्रसंस्करण, अनुपालन-अनुकूल ई-चालान, बैंक खातों का एकीकरण, नकदी प्रवाह की निगरानी, स्वचालित भुगतान और प्री-अकाउंटिंग वर्कफ़्लो को एक साथ लाता है। Kolecto अकाउंटिंग और CRM सॉफ़्टवेयर से भी जुड़ता है और विशेषज्ञ ऑनबोर्डिंग तथा सहायता के माध्यम से ग्राहकों का सहयोग करता है। कंपनी सदस्यता-आधारित योजनाएँ उपलब्ध कराती है और Crédit Agricole तथा LCL सहित बैंकिंग साझेदारों के साथ काम करती है। इसका डेटा फ्रांस में होस्ट किया जाता है।
Customer Care Specialist at Kolecto - France Hybrid
Support Kolecto users across multiple channels, resolve issues, monitor satisfaction, and coordinate fraud-alert responses. Kolecto is a Crédit Agricole-affiliated fintech.
विवरण
- Handle customer questions through Intercom by email, chat, video call, and phone
- Deliver prompt solutions and follow up on every customer request
- Investigate and document user issues while working with technical teams on resolution
- Help new users adopt the product and direct them to relevant resources
- Gather customer feedback and share it with internal teams
- Recommend improvements and help maintain FAQs and the knowledge base
- Track customer satisfaction, follow up with users, and identify sources of friction
- Refine internal processes to reduce recurring customer issues
- Review, prioritize, and coordinate responses to internal fraud alerts
- Partner with Product, Marketing, and Technical teams to enhance the customer experience
आवश्यकताएँ
- Demonstrated customer-relations experience in finance, accounting, or banking, or strong accounting knowledge
- Startup or fintech experience is advantageous
- Customer-focused approach with a strong commitment to service quality
- Highly developed active-listening skills
- Composure when handling complex situations
- Fluent written and spoken French
- Ability to communicate clearly and empathetically with diverse stakeholders
- Strong collaborative and teamworking abilities
- Proactive working style
- Ability to handle multiple priorities at once
- Experience with Intercom, HubSpot, or Notion is advantageous
- Provide a criminal record extract (Bulletin No. 3) as part of the hiring process
- Provide a valid residence permit where required
- Complete a professional integrity and background check
लाभ
- Work remotely for up to three days per week from France
- Receive approximately 10 additional days of annual leave under the company’s leave policy
- Get €11.52 in digital meal vouchers per working day, including tax, with Kolecto covering 60%
- Alan Blue health insurance with 70% of the cost covered by Kolecto
- Attend two company seminars each year
- Take part in inspiring talks
- Join company after-work events
- Work in a hybrid environment
- Access career-development opportunities within a Crédit Agricole Group-backed startup and fintech