Kolecto is a French B2B SaaS and fintech company developing tools that simplify financial administration for micro-businesses, freelancers, TPEs and SMEs. Its platform brings together invoice collection and processing, compliant e-invoicing, bank account aggregation, cash-flow monitoring, automated payments and pre-accounting workflows. Kolecto also connects with accounting and CRM software and supports customers through expert onboarding and assistance. The company offers subscription-based plans and works with banking partners including Crédit Agricole and LCL, with data hosted in France.
Customer Care Specialist at Kolecto - France Hybrid
Support Kolecto users across multiple channels, resolve issues, monitor satisfaction, and coordinate fraud-alert responses. Kolecto is a Crédit Agricole-affiliated fintech.
Description
- Handle customer questions through Intercom by email, chat, video call, and phone
- Deliver prompt solutions and follow up on every customer request
- Investigate and document user issues while working with technical teams on resolution
- Help new users adopt the product and direct them to relevant resources
- Gather customer feedback and share it with internal teams
- Recommend improvements and help maintain FAQs and the knowledge base
- Track customer satisfaction, follow up with users, and identify sources of friction
- Refine internal processes to reduce recurring customer issues
- Review, prioritize, and coordinate responses to internal fraud alerts
- Partner with Product, Marketing, and Technical teams to enhance the customer experience
Requirements
- Demonstrated customer-relations experience in finance, accounting, or banking, or strong accounting knowledge
- Startup or fintech experience is advantageous
- Customer-focused approach with a strong commitment to service quality
- Highly developed active-listening skills
- Composure when handling complex situations
- Fluent written and spoken French
- Ability to communicate clearly and empathetically with diverse stakeholders
- Strong collaborative and teamworking abilities
- Proactive working style
- Ability to handle multiple priorities at once
- Experience with Intercom, HubSpot, or Notion is advantageous
- Provide a criminal record extract (Bulletin No. 3) as part of the hiring process
- Provide a valid residence permit where required
- Complete a professional integrity and background check
Benefits
- Work remotely for up to three days per week from France
- Receive approximately 10 additional days of annual leave under the company’s leave policy
- Get €11.52 in digital meal vouchers per working day, including tax, with Kolecto covering 60%
- Alan Blue health insurance with 70% of the cost covered by Kolecto
- Attend two company seminars each year
- Take part in inspiring talks
- Join company after-work events
- Work in a hybrid environment
- Access career-development opportunities within a Crédit Agricole Group-backed startup and fintech