Stellartech Research Corporation
Stellartech Research Corporation
Stellartech Research Corporation proiectează și produce sisteme medicale care utilizează radiofrecvențe, ultrasunete și alte surse de energie. Activitatea companiei include instrumente controlate de microprocesoare, asociate cu dispozitive care intră în contact cu pacientul, sisteme de diagnosticare, sonde chirurgicale și catetere pentru terapii minim invazive. Compania colaborează cu întreprinderi, antreprenori și medici pentru a dezvolta idei de produse medicale, de la concept până la introducerea pe piață, având competențe în inginerie și producție contractuală. În unitatea sa sunt fabricate dispozitive medicale din clasele II și III, în conformitate cu standardele QSR și ISO 13485:2016.

Customer Care Representative

Support users of StellarTech’s subscription-based education apps by handling Zendesk requests, investigating underlying problems, and escalating technical issues.

Descriere

  • Respond to web and app users through Zendesk email and live chat.
  • Investigate the underlying causes of user problems.
  • Refer user issues to the technical team when needed.
  • Apply tags to requests to support analytics.
  • Meet response-time service targets.
  • Report recurring user pain points.
  • Recommend updates to templates, guidelines, and processes.
  • Work with Tech Support to report bugs and identify repeat issues.

Cerințe

  • English proficiency at B2 level or above, with strong grammar, punctuation, and vocabulary in writing.
  • Write clear, courteous, empathetic messages with logical structure and a natural tone.
  • Manage a large volume of similar requests while maintaining speed and quality.
  • Use analytical thinking to determine why problems occurred.
  • Be available to work shifts.
  • Have experience using Zendesk or another ticketing or CRM platform.
  • Have experience supporting customers by email and live chat at high volume.
  • Have experience with subscription-based mobile apps.
  • Use AI tools such as ChatGPT, automation software, and productivity apps daily.
  • At least one year of customer support experience is preferred but not required.
  • Examples of process improvements you have implemented are preferred.

Beneficii

  • Freelancer engagement.
  • Remote work.

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