BRM S.A.S
BRM S.A.S
BRM S.A.S. este o companie de servicii operaționale și experiență a clienților care ajută brandurile globale să transforme promisiunile făcute clienților în experiențe livrate în mod constant. Ca parte a BRM an Alta Company, dezvoltă și gestionează modele operaționale flexibile, combină analiza performanței serviciilor cu soluții personalizate și explorează proiecte-pilot de inteligență artificială pentru canalele de experiență a clienților. Fondată în 2005, BRM are experiență în sprijinirea operațiunilor în peste 25 de țări, cu activități care acoperă servicii pentru companii, marketing și inteligență artificială.

Bilingual Portuguese Call Center Operations Supervisor – Colombia Remote

Lead commercial call center operations for BRM, supervising teams, operational performance, and customer service for clients in Brazil. This full-time remote role is based in Colombia.

Descriere

  • Lead call center operations focused on commercial campaigns
  • Implement and monitor strategies that support effective operational performance
  • Supervise team activities against established objectives
  • Ensure operational metrics are achieved
  • Deliver exceptional service to end customers
  • Interact with customers in Brazil

Cerințe

  • Technical, technologist, or professional qualification
  • At least one year of experience as a Call Center Operations Supervisor, specifically in commercial campaigns
  • Advanced (C1) or native Portuguese, required for interacting with customers in Brazil
  • Residence in Bogotá or Medellín
  • Availability for rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m.
  • Availability to work on public holidays

Beneficii

  • Monthly variable compensation of COP 200,000
  • Direct permanent employment contract with the company
  • Home office work arrangement
  • Rotating shifts totaling 42 hours per week within the Monday-to-Friday schedule window
  • Availability to work on public holidays

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