BRM S.A.S
BRM S.A.S
BRM S.A.S. — жаһандық брендтерге клиенттерге берген уәделерін тұрақты түрде ұсынылатын тәжірибеге айналдыруға көмектесетін операциялық және клиенттік тәжірибе қызметтерін көрсететін компания. BRM an Alta Company құрамында ол икемді операциялық модельдерді әзірлеп, басқарады, қызмет көрсету тиімділігін талдауды арнайы әзірленген шешімдермен ұштастырады және клиенттік тәжірибе арналарына арналған жасанды интеллект пилоттық жобаларын зерттейді. 2005 жылы құрылған BRM 25-тен астам елдегі операцияларды қолдау тәжірибесіне ие. Оның қызметі корпоративтік қызметтерді, маркетингті және жасанды интеллектіні қамтиды.

Bilingual Portuguese Call Center Operations Supervisor – Colombia Remote

Lead commercial call center operations for BRM, supervising teams, operational performance, and customer service for clients in Brazil. This full-time remote role is based in Colombia.

Сипаттама

  • Lead call center operations focused on commercial campaigns
  • Implement and monitor strategies that support effective operational performance
  • Supervise team activities against established objectives
  • Ensure operational metrics are achieved
  • Deliver exceptional service to end customers
  • Interact with customers in Brazil

Талаптар

  • Technical, technologist, or professional qualification
  • At least one year of experience as a Call Center Operations Supervisor, specifically in commercial campaigns
  • Advanced (C1) or native Portuguese, required for interacting with customers in Brazil
  • Residence in Bogotá or Medellín
  • Availability for rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m.
  • Availability to work on public holidays

Артықшылықтар

  • Monthly variable compensation of COP 200,000
  • Direct permanent employment contract with the company
  • Home office work arrangement
  • Rotating shifts totaling 42 hours per week within the Monday-to-Friday schedule window
  • Availability to work on public holidays

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