BRM S.A.S
BRM S.A.S
BRM S.A.S. एक संचालन और ग्राहक-अनुभव सेवा कंपनी है, जो वैश्विक ब्रांडों को ग्राहक संबंधी वादों को लगातार सुसंगत अनुभवों में बदलने में सहायता करती है। BRM an Alta Company के हिस्से के रूप में, यह लचीले संचालन मॉडल विकसित और प्रबंधित करती है, सेवा-प्रदर्शन विश्लेषण को अनुकूलित समाधानों के साथ जोड़ती है और ग्राहक-अनुभव चैनलों के लिए एआई पायलट परियोजनाओं की खोज करती है। 2005 में स्थापित BRM को 25 से अधिक देशों में संचालन का समर्थन करने का अनुभव है, जिसमें उद्यम सेवाएं, विपणन और कृत्रिम बुद्धिमत्ता शामिल हैं।

Bilingual Portuguese Call Center Operations Supervisor – Colombia Remote

Lead commercial call center operations for BRM, supervising teams, operational performance, and customer service for clients in Brazil. This full-time remote role is based in Colombia.

विवरण

  • Lead call center operations focused on commercial campaigns
  • Implement and monitor strategies that support effective operational performance
  • Supervise team activities against established objectives
  • Ensure operational metrics are achieved
  • Deliver exceptional service to end customers
  • Interact with customers in Brazil

आवश्यकताएँ

  • Technical, technologist, or professional qualification
  • At least one year of experience as a Call Center Operations Supervisor, specifically in commercial campaigns
  • Advanced (C1) or native Portuguese, required for interacting with customers in Brazil
  • Residence in Bogotá or Medellín
  • Availability for rotating Monday-to-Friday shifts between 6:00 a.m. and 6:00 p.m.
  • Availability to work on public holidays

लाभ

  • Monthly variable compensation of COP 200,000
  • Direct permanent employment contract with the company
  • Home office work arrangement
  • Rotating shifts totaling 42 hours per week within the Monday-to-Friday schedule window
  • Availability to work on public holidays

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