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Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
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Locurile de muncă ale companiei

Bilingual Customer Service Representative

Provide bilingual customer support to growing US-based operations while working remotely from Mexico. Handle customer interactions and coordinate work across multiple systems.

MXMexic
5 $ / oră
RemoteContractNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Contribute to growing US-based customer support operations.
  • Manage inbound and outbound customer interactions.
  • Deliver service in a fast-paced environment.
  • Switch between tasks and work effectively across multiple systems.
  • Work within a structured remote environment.
  • Complete each hiring stage, including resume review, questionnaires, video and live interviews, and a background check.

Cerințe

  • Previous experience in a US business process outsourcing (BPO) or call center role.
  • Excellent spoken and written English.
  • Strong customer service and communication abilities.
  • Experience managing inbound or outbound customer interactions.
  • Ability to handle multiple tasks and work effectively across several systems.
  • Professional, dependable, and attentive to detail.
  • Comfort working in a structured remote setting.
  • Windows 11 PC; Macs are not supported.
  • 16 GB of RAM.
  • Two monitors.
  • Webcam and headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Backup power solution.
  • Microsoft Teams and Office 365.
  • Submit a resume in English.
  • An applicable background check may be required.
  • Complete all stages of the hiring process.
  • Relevant experience may include customer support, healthcare or technical support, billing or sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, and call center or BPO environments.

Beneficii

  • Weekly payment in arrears.
  • Fully paid training.
  • Remote work from home.
  • Independent contractor arrangement.

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Angajați
Asistență medicalăLogisticăOspitalitate
ARArgentinaBOBoliviaBRBraziliaCLChileCOColumbiaCRCosta RicaCUCubaDORepublica DominicanăECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăTraducător

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

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