Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Bilingual Customer Service Representative

Provide bilingual customer support to growing US-based operations while working remotely from Mexico. Handle customer interactions and coordinate work across multiple systems.

Tavsif

  • Contribute to growing US-based customer support operations.
  • Manage inbound and outbound customer interactions.
  • Deliver service in a fast-paced environment.
  • Switch between tasks and work effectively across multiple systems.
  • Work within a structured remote environment.
  • Complete each hiring stage, including resume review, questionnaires, video and live interviews, and a background check.

Talablar

  • Previous experience in a US business process outsourcing (BPO) or call center role.
  • Excellent spoken and written English.
  • Strong customer service and communication abilities.
  • Experience managing inbound or outbound customer interactions.
  • Ability to handle multiple tasks and work effectively across several systems.
  • Professional, dependable, and attentive to detail.
  • Comfort working in a structured remote setting.
  • Windows 11 PC; Macs are not supported.
  • 16 GB of RAM.
  • Two monitors.
  • Webcam and headset.
  • i5 processor or higher.
  • Fibre internet with a wired Ethernet connection.
  • Backup power solution.
  • Microsoft Teams and Office 365.
  • Submit a resume in English.
  • An applicable background check may be required.
  • Complete all stages of the hiring process.
  • Relevant experience may include customer support, healthcare or technical support, billing or sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, and call center or BPO environments.

Imtiyozlar

  • Weekly payment in arrears.
  • Fully paid training.
  • Remote work from home.
  • Independent contractor arrangement.

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