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Bilingual Customer Service Representative
Provide bilingual customer support to growing US-based operations while working remotely from Mexico. Handle customer interactions and coordinate work across multiple systems.
विवरण
- Contribute to growing US-based customer support operations.
- Manage inbound and outbound customer interactions.
- Deliver service in a fast-paced environment.
- Switch between tasks and work effectively across multiple systems.
- Work within a structured remote environment.
- Complete each hiring stage, including resume review, questionnaires, video and live interviews, and a background check.
आवश्यकताएँ
- Previous experience in a US business process outsourcing (BPO) or call center role.
- Excellent spoken and written English.
- Strong customer service and communication abilities.
- Experience managing inbound or outbound customer interactions.
- Ability to handle multiple tasks and work effectively across several systems.
- Professional, dependable, and attentive to detail.
- Comfort working in a structured remote setting.
- Windows 11 PC; Macs are not supported.
- 16 GB of RAM.
- Two monitors.
- Webcam and headset.
- i5 processor or higher.
- Fibre internet with a wired Ethernet connection.
- Backup power solution.
- Microsoft Teams and Office 365.
- Submit a resume in English.
- An applicable background check may be required.
- Complete all stages of the hiring process.
- Relevant experience may include customer support, healthcare or technical support, billing or sales support, appointment scheduling, collections, administrative support, live chat or email support, retention or escalations, and call center or BPO environments.
लाभ
- Weekly payment in arrears.
- Fully paid training.
- Remote work from home.
- Independent contractor arrangement.
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