Hireframe
Hireframe
Hireframe ir personāla atlases un nodrošināšanas uzņēmums, kas palīdz uzņēmumiem izveidot attālinātas komandas, piesaistot tuvāko un tālāko tirgu talantus. Tā pēc pieprasījuma sniegtie personāla atlases pakalpojumi aptver grāmatvedību un finanses, operatīvo darbību un klientu apkalpošanu, cilvēkresursus un personāla atlasi, informācijas tehnoloģijas, kā arī pārdošanu un mārketingu. Hireframe atbalsta darba devējus, kuri meklē kvalificētus speciālistus tādos tirgos kā Meksika un Filipīnas, izmantojot samaksas modeli par katru pieņemto darbinieku un nodrošinot īpaši uzņēmumam izveidotas pilna laika komandas. Uzņēmumi izmanto Hireframe kā talantu piesaistes partneri, kad tiem nepieciešams efektīvi aizpildīt svarīgus amatus, vienlaikus atbalstot uzņēmējdarbības izaugsmi un ikdienas darbību.

Part-Time Tier 2 Technical Support Specialist – Peru Remote

Provide part-time Tier 2 support to customers in Peru, investigating product issues and managing escalations. Coordinate field visits, customer updates, and case resolution with service partners and internal teams.

Apraksts

  • Investigate product issues that need advanced troubleshooting or coordination.
  • Troubleshoot known issues using company procedures and diagnostic tools.
  • Help customers by phone, email, and SMS with clear next steps.
  • Ask diagnostic questions, record findings, and decide how to proceed.
  • Manage assigned cases through resolution, keeping customers informed and following up.
  • Arrange field visits with customers, service partners, and internal teams, then track their outcomes.
  • Send complex issues to Engineering with symptoms, completed troubleshooting, and relevant details.
  • Keep case records accurate in Zendesk, Jira, and other support systems.
  • Spot recurring issues and help refine troubleshooting procedures, documentation, and tools.
  • Work with Customer Experience, Field, and Engineering teams.

Prasības

  • At least 1–2 years of customer support experience.
  • Comfortable providing support by phone.
  • Able to follow procedures consistently.
  • Can handle routine troubleshooting and escalate issues clearly.
  • Spanish and English bilingual skills are strongly preferred.
  • HVAC experience is helpful; technical aptitude, critical thinking, and phone skills are priorities.

Priekšrocības

  • Flexible, permanent remote work.
  • Annual performance bonuses.
  • Dedicated coaches provide additional support and help build skills.
  • Opportunities for professional growth.

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