Hireframe
Hireframe
Hireframe kompaniyalarga yaqin va uzoq xorijiy bozorlardagi mutaxassislar orqali masofaviy jamoalar tuzishda yordam beradigan rekrutment va xodimlar bilan ta’minlash kompaniyasidir. Uning talab asosidagi ishga yollash xizmatlari buxgalteriya va moliya, operatsiyalar va mijozlarga xizmat ko‘rsatish, inson resurslari va rekrutment, axborot texnologiyalari, shuningdek savdo va marketing yo‘nalishlarini qamrab oladi. Hireframe ishga qabul qilingan har bir xodim uchun to‘lov modeli va maxsus to‘liq stavkali jamoalarni joylashtirish orqali Meksika va Filippin kabi bozorlardan malakali mutaxassis izlayotgan ish beruvchilarni qo‘llab-quvvatlaydi. Kompaniyalar muhim lavozimlarni samarali to‘ldirish, biznes o‘sishi va kundalik operatsiyalarni qo‘llab-quvvatlash zarur bo‘lganda Hireframe’dan iste’dodlarni jalb qilish bo‘yicha hamkor sifatida foydalanadi.

Part-Time Tier 2 Technical Support Specialist – Peru Remote

Provide part-time Tier 2 support to customers in Peru, investigating product issues and managing escalations. Coordinate field visits, customer updates, and case resolution with service partners and internal teams.

Tavsif

  • Investigate product issues that need advanced troubleshooting or coordination.
  • Troubleshoot known issues using company procedures and diagnostic tools.
  • Help customers by phone, email, and SMS with clear next steps.
  • Ask diagnostic questions, record findings, and decide how to proceed.
  • Manage assigned cases through resolution, keeping customers informed and following up.
  • Arrange field visits with customers, service partners, and internal teams, then track their outcomes.
  • Send complex issues to Engineering with symptoms, completed troubleshooting, and relevant details.
  • Keep case records accurate in Zendesk, Jira, and other support systems.
  • Spot recurring issues and help refine troubleshooting procedures, documentation, and tools.
  • Work with Customer Experience, Field, and Engineering teams.

Talablar

  • At least 1–2 years of customer support experience.
  • Comfortable providing support by phone.
  • Able to follow procedures consistently.
  • Can handle routine troubleshooting and escalate issues clearly.
  • Spanish and English bilingual skills are strongly preferred.
  • HVAC experience is helpful; technical aptitude, critical thinking, and phone skills are priorities.

Imtiyozlar

  • Flexible, permanent remote work.
  • Annual performance bonuses.
  • Dedicated coaches provide additional support and help build skills.
  • Opportunities for professional growth.

O‘xshash ish o‘rinlari

Active Nutrition International GmbH

Senior Procurement Specialist at Active Nutrition International (Hybrid, Germany)

Active Nutrition International GmbH

Oversee supplier relationships, materials, contracts, negotiations and audits for sports nutrition production. Support cost-efficient product launches and supply operations in collaboration with teams across the business.

Ochish
Active Nutrition International GmbH

Senior Procurement Specialist – Packaging and Raw Materials

Active Nutrition International GmbH

Lead operational procurement for packaging and raw materials at a sports nutrition company, covering supplier relationships, negotiations, and market analysis. Take primary responsibility for related audit processes and support new product launches and cost efficiency projects.

Ochish