Hireframe
Hireframe
Hireframe — жақын және алыс шетел нарықтарындағы мамандар арқылы қашықтан жұмыс істейтін командалар құруға көмектесетін рекрутинг және кадрлық қамтамасыз ету компаниясы. Оның сұраныс бойынша қызметкерлерді жалдау қызметтері бухгалтерлік есеп пен қаржы, операциялар мен клиенттерге қызмет көрсету, адам ресурстары мен рекрутинг, ақпараттық технологиялар, сондай-ақ сату мен маркетинг бағыттарын қамтиды. Hireframe қызметкерді жұмысқа алғаны үшін төлем жасау үлгісі және арнайы толық жұмыс күніне арналған командаларды орналастыру арқылы Мексика мен Филиппинді қоса алғанда, әртүрлі нарықтардан білікті мамандар іздейтін жұмыс берушілерге қолдау көрсетеді. Компаниялар маңызды лауазымдарды тиімді толтырып, бизнестің өсуі мен күнделікті операцияларын қолдағысы келгенде Hireframe компаниясын таланттарды тарту жөніндегі серіктес ретінде пайдаланады.

Part-Time Tier 2 Technical Support Specialist – Peru Remote

Provide part-time Tier 2 support to customers in Peru, investigating product issues and managing escalations. Coordinate field visits, customer updates, and case resolution with service partners and internal teams.

Сипаттама

  • Investigate product issues that need advanced troubleshooting or coordination.
  • Troubleshoot known issues using company procedures and diagnostic tools.
  • Help customers by phone, email, and SMS with clear next steps.
  • Ask diagnostic questions, record findings, and decide how to proceed.
  • Manage assigned cases through resolution, keeping customers informed and following up.
  • Arrange field visits with customers, service partners, and internal teams, then track their outcomes.
  • Send complex issues to Engineering with symptoms, completed troubleshooting, and relevant details.
  • Keep case records accurate in Zendesk, Jira, and other support systems.
  • Spot recurring issues and help refine troubleshooting procedures, documentation, and tools.
  • Work with Customer Experience, Field, and Engineering teams.

Талаптар

  • At least 1–2 years of customer support experience.
  • Comfortable providing support by phone.
  • Able to follow procedures consistently.
  • Can handle routine troubleshooting and escalate issues clearly.
  • Spanish and English bilingual skills are strongly preferred.
  • HVAC experience is helpful; technical aptitude, critical thinking, and phone skills are priorities.

Артықшылықтар

  • Flexible, permanent remote work.
  • Annual performance bonuses.
  • Dedicated coaches provide additional support and help build skills.
  • Opportunities for professional growth.

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