Hireframe
Hireframe
„Hireframe“ yra įdarbinimo ir personalo atrankos įmonė, padedanti verslams suburti nuotolines komandas pasitelkiant artimųjų ir tolimųjų rinkų talentus. Jos pagal poreikį teikiamos įdarbinimo paslaugos apima apskaitą ir finansus, veiklą ir klientų aptarnavimą, žmogiškuosius išteklius ir įdarbinimą, informacines technologijas, pardavimus ir rinkodarą. „Hireframe“ padeda darbdaviams, ieškantiems kvalifikuotų specialistų tokiose rinkose kaip Meksika ir Filipinai, taikydama apmokėjimo už įdarbintą darbuotoją modelį ir sudarydama galimybę suburti specializuotas visą darbo dieną dirbančias komandas. Įmonės renkasi „Hireframe“ kaip talentų pritraukimo partnerį, kai reikia efektyviai užpildyti svarbias pareigybes ir kartu palaikyti verslo augimą bei kasdienę veiklą.

Part-Time Tier 2 Technical Support Specialist – Peru Remote

Provide part-time Tier 2 support to customers in Peru, investigating product issues and managing escalations. Coordinate field visits, customer updates, and case resolution with service partners and internal teams.

Aprašymas

  • Investigate product issues that need advanced troubleshooting or coordination.
  • Troubleshoot known issues using company procedures and diagnostic tools.
  • Help customers by phone, email, and SMS with clear next steps.
  • Ask diagnostic questions, record findings, and decide how to proceed.
  • Manage assigned cases through resolution, keeping customers informed and following up.
  • Arrange field visits with customers, service partners, and internal teams, then track their outcomes.
  • Send complex issues to Engineering with symptoms, completed troubleshooting, and relevant details.
  • Keep case records accurate in Zendesk, Jira, and other support systems.
  • Spot recurring issues and help refine troubleshooting procedures, documentation, and tools.
  • Work with Customer Experience, Field, and Engineering teams.

Reikalavimai

  • At least 1–2 years of customer support experience.
  • Comfortable providing support by phone.
  • Able to follow procedures consistently.
  • Can handle routine troubleshooting and escalate issues clearly.
  • Spanish and English bilingual skills are strongly preferred.
  • HVAC experience is helpful; technical aptitude, critical thinking, and phone skills are priorities.

Privalumai

  • Flexible, permanent remote work.
  • Annual performance bonuses.
  • Dedicated coaches provide additional support and help build skills.
  • Opportunities for professional growth.

Susiję darbai

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