Epignosis learning technologies
Epignosis learning technologies
51 – 200 Darbinieki
IzglītībaSaaS
Epignosis learning technologies ir izglītībai vērsts SaaS uzņēmums, kas izstrādā pieejamus rīkus organizāciju mācībām un talantu attīstībai. Uzņēmuma produktu portfelī ietilpst TalentLMS — mākoņpakalpojuma mācību pārvaldības sistēma, eFront — uzņēmumiem paredzēta mācību pārvaldības platforma, un TalentCards — mobilajām ierīcēm orientēts mikromācību risinājums īsiem apmācību materiāliem. Uzņēmums apkalpo dažāda lieluma organizācijas ar atšķirīgām mācību vajadzībām, īpašu uzmanību pievēršot vienkāršām un ērti lietojamām tehnoloģijām. Tā personāla atlases vidi raksturo uz produktiem vērsta komanda, kas darbojas izglītības tehnoloģiju un programmatūras jomā un vadās pēc tādām vērtībām kā empātija, godprātība, daudzveidība un vienkāršība.

Customer Support Engineer

Provide technical support to Epignosis enterprise SaaS customers across web, email, and chat. Investigate and resolve issues, coordinate escalations, and document solutions.

Apraksts

  • Deliver enterprise technical support through web, email, chat, and other channels.
  • Own customer issues from initial report through resolution.
  • Investigate, diagnose, and troubleshoot customer problems to identify solutions.
  • Route unresolved issues to the appropriate internal teams using established procedures.
  • Give customers timely, accurate updates.
  • Document and close support cases appropriately.
  • Compile reports that are accurate and delivered on time.
  • Create knowledge base notes and articles to capture technical knowledge.

Prasības

  • A solid understanding of HTML, CSS, and JavaScript.
  • API experience is an advantage.
  • Demonstrated experience in enterprise technical support.
  • Fluent English.
  • A background in Information Technology, Computer Science, or an equivalent field.
  • Strong problem-solving skills and a desire to help customers.

Priekšrocības

  • Competitive base salary with performance bonuses tied to individual, team, and company results.
  • Stock options for all employees.
  • Private health coverage for every team member.
  • Access to a nutritionist.
  • An in-house blood bank.
  • A progressive family policy.
  • Breakfast and catered lunch at the offices.
  • A monthly meal allowance.
  • An OASA transport card or parking near the office.
  • Hybrid work from home and the modern Athens office.
  • A learning budget for coaching, conferences, university study, and creative pursuits.
  • Opportunities to learn and collaborate across the Starttech Ventures ecosystem.

Saistītās vakances

Fanatics

Staff Android Engineer

Fanatics

Lead Android development for Fanatics’ global sports platform, shaping scalable Kotlin and Jetpack Compose architecture. Guide technical standards, incident response, and engineer mentorship.

Atvērt
Terumo Medical Corporation

Territory Manager, Interventional Systems — Philadelphia

Terumo Medical Corporation

Lead sales of Terumo Interventional Systems devices to hospitals and outpatient facilities in the Philadelphia area. Build accounts, support procedures, educate clinicians, and meet territory sales goals.

Atvērt
Cross River

Engineering Manager, Cloud and Distributed Systems — Cross River, Jerusalem

Cross River

Lead and coach engineers building fintech services and infrastructure for payments, cards, lending, and crypto. This hybrid Jerusalem role focuses on cloud-native systems and engineering delivery.

Atvērt
Aleph Alpha

Senior AI Researcher, Foundation Model Pre-Training — Aleph Alpha, Heidelberg

Aleph Alpha
51 – 200 Darbinieki
B2BMākslīgais intelekts

Lead architecture and large-scale pre-training work for Aleph Alpha’s European foundation models, shaping training methods across thousands of GPUs. Build and refine PyTorch training recipes with the Heidelberg-based hybrid team.

Atvērt
General Motors

Summer AI Research Intern, Embodied AI

General Motors

Research machine learning, robotics, and multimodal models for autonomous driving at General Motors. Run experiments and collaborate with research and engineering teams in a hybrid internship based in Sunnyvale, California.

Atvērt