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Epignosis learning technologies
Epignosis learning technologies
51 – 200 Zaposleni
IzobraževanjeSaaS
Epignosis learning technologies je izobraževalno usmerjeno podjetje SaaS, ki razvija dostopna orodja za organizacijsko učenje in razvoj talentov. Njegov portfelj izdelkov vključuje TalentLMS, oblačni sistem za upravljanje učenja; eFront, platformo za upravljanje učenja v podjetjih; in TalentCards, mobilno rešitev za mikroučenje, namenjeno kratkim usposabljanjem. Podjetje oskrbuje organizacije različnih velikosti in z različnimi potrebami po učenju, pri čemer poudarja preprosto in uporabno tehnologijo. Zaposlitveni kontekst odraža produktno usmerjeno ekipo, ki deluje na področju izobraževalne tehnologije in programske opreme ter jo vodijo vrednote, kot so empatija, integriteta, raznolikost in preprostost.
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Delovna mesta v podjetju

Customer Support Engineer

Provide technical support to Epignosis enterprise SaaS customers across web, email, and chat. Investigate and resolve issues, coordinate escalations, and document solutions.

GRGrčijaHibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaInženir podpore

Opis

  • Deliver enterprise technical support through web, email, chat, and other channels.
  • Own customer issues from initial report through resolution.
  • Investigate, diagnose, and troubleshoot customer problems to identify solutions.
  • Route unresolved issues to the appropriate internal teams using established procedures.
  • Give customers timely, accurate updates.
  • Document and close support cases appropriately.
  • Compile reports that are accurate and delivered on time.
  • Create knowledge base notes and articles to capture technical knowledge.

Zahteve

  • A solid understanding of HTML, CSS, and JavaScript.
  • API experience is an advantage.
  • Demonstrated experience in enterprise technical support.
  • Fluent English.
  • A background in Information Technology, Computer Science, or an equivalent field.
  • Strong problem-solving skills and a desire to help customers.

Ugodnosti

  • Competitive base salary with performance bonuses tied to individual, team, and company results.
  • Stock options for all employees.
  • Private health coverage for every team member.
  • Access to a nutritionist.
  • An in-house blood bank.
  • A progressive family policy.
  • Breakfast and catered lunch at the offices.
  • A monthly meal allowance.
  • An OASA transport card or parking near the office.
  • Hybrid work from home and the modern Athens office.
  • A learning budget for coaching, conferences, university study, and creative pursuits.
  • Opportunities to learn and collaborate across the Starttech Ventures ecosystem.

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