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Epignosis learning technologies
Epignosis learning technologies
51 – 200 Angajați
EducațieSaaS
Epignosis learning technologies este o companie SaaS axată pe educație, care dezvoltă instrumente accesibile pentru învățarea organizațională și dezvoltarea talentelor. Portofoliul său de produse include TalentLMS, un sistem de management al învățării bazat pe cloud; eFront, o platformă enterprise de management al învățării; și TalentCards, o soluție de microînvățare orientată către dispozitive mobile, destinată instruirii concise. Compania deservește organizații de dimensiuni diferite, cu nevoi variate de învățare, punând accent pe o tehnologie simplă și ușor de utilizat. Contextul recrutării reflectă o echipă orientată către produs, care activează în domeniul tehnologiei educaționale și al software-ului și este ghidată de valori precum empatia, integritatea, diversitatea și simplitatea.
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Locurile de muncă ale companiei

Customer Support Engineer

Provide technical support to Epignosis enterprise SaaS customers across web, email, and chat. Investigate and resolve issues, coordinate escalations, and document solutions.

GRGreciaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport

Descriere

  • Deliver enterprise technical support through web, email, chat, and other channels.
  • Own customer issues from initial report through resolution.
  • Investigate, diagnose, and troubleshoot customer problems to identify solutions.
  • Route unresolved issues to the appropriate internal teams using established procedures.
  • Give customers timely, accurate updates.
  • Document and close support cases appropriately.
  • Compile reports that are accurate and delivered on time.
  • Create knowledge base notes and articles to capture technical knowledge.

Cerințe

  • A solid understanding of HTML, CSS, and JavaScript.
  • API experience is an advantage.
  • Demonstrated experience in enterprise technical support.
  • Fluent English.
  • A background in Information Technology, Computer Science, or an equivalent field.
  • Strong problem-solving skills and a desire to help customers.

Beneficii

  • Competitive base salary with performance bonuses tied to individual, team, and company results.
  • Stock options for all employees.
  • Private health coverage for every team member.
  • Access to a nutritionist.
  • An in-house blood bank.
  • A progressive family policy.
  • Breakfast and catered lunch at the offices.
  • A monthly meal allowance.
  • An OASA transport card or parking near the office.
  • Hybrid work from home and the modern Athens office.
  • A learning budget for coaching, conferences, university study, and creative pursuits.
  • Opportunities to learn and collaborate across the Starttech Ventures ecosystem.

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