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Epignosis learning technologies
Epignosis learning technologies
51 – 200 Employees
EducationSaaS
Epignosis learning technologies is an education-focused SaaS company building accessible tools for organizational learning and talent development. Its product portfolio includes TalentLMS, a cloud-based learning management system; eFront, an enterprise learning management platform; and TalentCards, a mobile-oriented microlearning solution for concise training. The company serves organizations with different sizes and learning needs, with an emphasis on simple, usable technology. Its hiring context reflects a product-led team working in education technology and software, guided by values including empathy, integrity, diversity, and simplicity.
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Customer Support Engineer

Provide technical support to Epignosis enterprise SaaS customers across web, email, and chat. Investigate and resolve issues, coordinate escalations, and document solutions.

GRGreeceHybridFull-timeMiddleSeniorEnglish RequiredSupport Engineer

Description

  • Deliver enterprise technical support through web, email, chat, and other channels.
  • Own customer issues from initial report through resolution.
  • Investigate, diagnose, and troubleshoot customer problems to identify solutions.
  • Route unresolved issues to the appropriate internal teams using established procedures.
  • Give customers timely, accurate updates.
  • Document and close support cases appropriately.
  • Compile reports that are accurate and delivered on time.
  • Create knowledge base notes and articles to capture technical knowledge.

Requirements

  • A solid understanding of HTML, CSS, and JavaScript.
  • API experience is an advantage.
  • Demonstrated experience in enterprise technical support.
  • Fluent English.
  • A background in Information Technology, Computer Science, or an equivalent field.
  • Strong problem-solving skills and a desire to help customers.

Benefits

  • Competitive base salary with performance bonuses tied to individual, team, and company results.
  • Stock options for all employees.
  • Private health coverage for every team member.
  • Access to a nutritionist.
  • An in-house blood bank.
  • A progressive family policy.
  • Breakfast and catered lunch at the offices.
  • A monthly meal allowance.
  • An OASA transport card or parking near the office.
  • Hybrid work from home and the modern Athens office.
  • A learning budget for coaching, conferences, university study, and creative pursuits.
  • Opportunities to learn and collaborate across the Starttech Ventures ecosystem.

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