Epignosis learning technologies
Epignosis learning technologies
51 – 200 Қызметкерлер
SaaSБілім беру
Epignosis learning technologies — ұйымдық оқыту мен таланттарды дамытуға арналған қолжетімді құралдар әзірлейтін, білім беруге бағытталған SaaS компаниясы. Оның өнімдер портфеліне бұлтқа негізделген оқытуды басқару жүйесі TalentLMS, кәсіпорындарға арналған оқыту платформасы eFront және қысқа оқытуға бағытталған мобильді микрооқыту шешімі TalentCards кіреді. Компания қарапайым әрі қолдануға ыңғайлы технологияға басымдық бере отырып, көлемі мен оқыту қажеттіліктері әртүрлі ұйымдарға қызмет көрсетеді. Компанияның жұмысқа қабылдау контексті білім беру технологиялары мен бағдарламалық жасақтама саласында жұмыс істейтін, эмпатия, адалдық, әртүрлілік және қарапайымдылық құндылықтарын ұстанатын өнімге бағытталған команданы көрсетеді.

Customer Support Engineer

Provide technical support to Epignosis enterprise SaaS customers across web, email, and chat. Investigate and resolve issues, coordinate escalations, and document solutions.

Сипаттама

  • Deliver enterprise technical support through web, email, chat, and other channels.
  • Own customer issues from initial report through resolution.
  • Investigate, diagnose, and troubleshoot customer problems to identify solutions.
  • Route unresolved issues to the appropriate internal teams using established procedures.
  • Give customers timely, accurate updates.
  • Document and close support cases appropriately.
  • Compile reports that are accurate and delivered on time.
  • Create knowledge base notes and articles to capture technical knowledge.

Талаптар

  • A solid understanding of HTML, CSS, and JavaScript.
  • API experience is an advantage.
  • Demonstrated experience in enterprise technical support.
  • Fluent English.
  • A background in Information Technology, Computer Science, or an equivalent field.
  • Strong problem-solving skills and a desire to help customers.

Артықшылықтар

  • Competitive base salary with performance bonuses tied to individual, team, and company results.
  • Stock options for all employees.
  • Private health coverage for every team member.
  • Access to a nutritionist.
  • An in-house blood bank.
  • A progressive family policy.
  • Breakfast and catered lunch at the offices.
  • A monthly meal allowance.
  • An OASA transport card or parking near the office.
  • Hybrid work from home and the modern Athens office.
  • A learning budget for coaching, conferences, university study, and creative pursuits.
  • Opportunities to learn and collaborate across the Starttech Ventures ecosystem.

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