Epignosis learning technologies
Epignosis learning technologies
51 – 200 Xodimlar
SaaSTa’lim
Epignosis learning technologies — tashkilotlarda ta’lim olish va iste’dodlarni rivojlantirish uchun qulay vositalar yaratadigan, ta’limga yo‘naltirilgan SaaS kompaniyasi. Uning mahsulotlar portfeliga bulutga asoslangan ta’limni boshqarish tizimi TalentLMS, korxonalar uchun ta’lim platformasi eFront hamda qisqa treninglar uchun mobil qurilmalarga yo‘naltirilgan mikrota’lim yechimi TalentCards kiradi. Kompaniya sodda va foydalanishga qulay texnologiyaga e’tibor qaratgan holda, hajmi va ta’lim ehtiyojlari turlicha bo‘lgan tashkilotlarga xizmat ko‘rsatadi. Ishga qabul qilish konteksti ta’lim texnologiyalari va dasturiy ta’minot sohasida faoliyat yuritadigan, empatiya, halollik, xilma-xillik va soddalik kabi qadriyatlarga amal qiladigan, mahsulotga yo‘naltirilgan jamoani aks ettiradi.

Customer Support Engineer

Provide technical support to Epignosis enterprise SaaS customers across web, email, and chat. Investigate and resolve issues, coordinate escalations, and document solutions.

Tavsif

  • Deliver enterprise technical support through web, email, chat, and other channels.
  • Own customer issues from initial report through resolution.
  • Investigate, diagnose, and troubleshoot customer problems to identify solutions.
  • Route unresolved issues to the appropriate internal teams using established procedures.
  • Give customers timely, accurate updates.
  • Document and close support cases appropriately.
  • Compile reports that are accurate and delivered on time.
  • Create knowledge base notes and articles to capture technical knowledge.

Talablar

  • A solid understanding of HTML, CSS, and JavaScript.
  • API experience is an advantage.
  • Demonstrated experience in enterprise technical support.
  • Fluent English.
  • A background in Information Technology, Computer Science, or an equivalent field.
  • Strong problem-solving skills and a desire to help customers.

Imtiyozlar

  • Competitive base salary with performance bonuses tied to individual, team, and company results.
  • Stock options for all employees.
  • Private health coverage for every team member.
  • Access to a nutritionist.
  • An in-house blood bank.
  • A progressive family policy.
  • Breakfast and catered lunch at the offices.
  • A monthly meal allowance.
  • An OASA transport card or parking near the office.
  • Hybrid work from home and the modern Athens office.
  • A learning budget for coaching, conferences, university study, and creative pursuits.
  • Opportunities to learn and collaborate across the Starttech Ventures ecosystem.

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