GOL Linhas Aéreas
GOL Linhas Aéreas
GOL Linhas Aéreas ir Brazīlijas komerciālā aviokompānija, kas apkalpo vietējos un starptautiskos pasažierus, nodrošinot regulārus lidojumus un ar tiem saistītus ceļošanas pakalpojumus. Tās darbība aptver gaisa pārvadājumus, lojalitātes programmas, korporatīvos ceļojumus, loģistiku un partnerības viesmīlības nozarē. Piedāvājumā ietilpst Smiles lojalitātes programma, GOLLOG kravu pārvadājumu pakalpojumi, VoeBiz korporatīvo ceļojumu risinājumi, digitālie rezervēšanas rīki un mobilās lietotnes funkcijas. Aviokompānija ceļotājus atbalsta arī ar papildu pakalpojumiem, piemēram, augstākās klases sēdvietām, bagāžas iespējām, pakalpojumiem lidojuma laikā, atpūtas telpām un mājdzīvnieku pārvadāšanu. GOL Linhas Aéreas galvenā mītne atrodas Riodežaneiro, un tā ir liela organizācija, kas darbojas ceļojumu, loģistikas un viesmīlības nozarēs.

CRM Analyst II

Plan data-driven CRM campaigns at GOL, a Brazilian airline. Segment customers, automate communication journeys, and improve relationship marketing results.

Apraksts

  • Plan and deliver CRM campaigns focused on performance
  • Define and monitor key metrics, including ROI, customer lifetime value, churn, and engagement
  • Group customers using data analysis and purchasing behavior
  • Spot opportunities and apply insights to improve business outcomes
  • Build automated, personalized communications and customer relationship workflows
  • Adapt strategies to channels, customer profiles, and lifecycle stages
  • Track and evaluate campaign and workflow performance
  • Find ways to optimize campaigns and improve results over time
  • Run ongoing tests and oversee strategy implementation
  • Use performance analysis to refine strategies, increase engagement, and improve campaign outcomes
  • Use experimentation, analysis, and ongoing refinement to turn data into more effective customer relationship strategies

Prasības

  • Bachelor's degree in engineering, computer science, a quantitative discipline, marketing, or a related field
  • Advanced English proficiency
  • Advanced proficiency with Microsoft Office, particularly Excel
  • SQL knowledge for querying, extracting, and analyzing data
  • Experience using Power BI to create dashboards, track performance indicators, and generate insights
  • Knowledge of CRM campaign automation and management platforms such as Salesforce, Adobe, Responsys, or similar tools

Priekšrocības

  • Discounted domestic and international airfare for the employee, family members, and friends
  • Health insurance
  • Dental insurance
  • Group life insurance
  • Meal allowance
  • Food allowance
  • Transportation allowance
  • Wellhub or TotalPass membership
  • Access to a partner benefits club with hundreds of participating companies
  • Birthday leave
  • Profit-sharing program (PPR)
  • Hybrid schedule with four on-site days and one remote day
  • Work from home on Fridays

Saistītās vakances