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Doctoralia Brasil
Doctoralia Brasil
501 – 1000 Darbinieki
SaaSTirdzniecības vietaVeselības aprūpe
Doctoralia Brasil Brazīlijā pārvalda digitālu veselības aprūpes pakalpojumu platformu, kas palīdz pacientiem atrast medicīnas speciālistus un klīnikas, ņemot vērā tādus kritērijus kā specializācija, atrašanās vieta, pieejamība un veselības apdrošināšanas plāns. Platformā lietotāji var pieteikties klātienes vai attālinātām konsultācijām, saņemt atgādinājumus un publicēt atsauksmes. Uzņēmums izstrādā arī programmatūru veselības aprūpes speciālistiem, tostarp Doctoralia Pro, kā arī ar mākslīgo intelektu atbalstītu dokumentēšanas rīku Noa Notes. Tā darbība aptver veselības aprūpes pakalpojumus, tiešsaistes tirgus platformas un SaaS risinājumus, un uzņēmumā strādā 501–1 000 darbinieku.
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Vakances uzņēmumā

Customer Success Analyst, Curitiba (Hybrid)

Manage client retention, campaign performance, and account relationships for Doctoralia’s healthcare marketplace and SaaS platform. Hybrid position based in Curitiba, Brazil.

BRBrazīlijaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: portugāļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Manage Mídias360 client accounts after onboarding and track their progress and results.
  • Build lasting client relationships, support satisfaction, and help prevent cancellations.
  • Proactively contact clients by phone, WhatsApp, email, and in meetings.
  • Share campaign results and recommend next steps.
  • Coordinate communication between clients and internal teams, including the paid media agency.
  • Listen to client needs, align expectations, and guide campaign adjustments.
  • Track account health through engagement, campaign performance, and signs of dissatisfaction.
  • Log client interactions in the CRM.
  • Work 40 hours per week, Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Prasības

  • Be pursuing or hold a degree in Advertising, Communications, Marketing, Business Administration, or a related field.
  • Know marketing strategies involving Google Ads.
  • Have basic Google Ads analytics skills, including interpreting metrics and explaining them clearly to clients.
  • Bring strong negotiation and persuasion skills to demonstrate value, retain clients, and grow the portfolio.
  • Show eagerness to learn and develop in a relationship-focused commercial role.
  • Use creativity to spot opportunities within challenges.
  • Stay organized while managing several clients at once.
  • Previous customer service, Customer Success, or sales experience is a plus.
  • Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
  • Be available to work in a hybrid arrangement in Curitiba.

Priekšrocības

  • Time off in lieu through a time bank.
  • Home office allowance of R$100.
  • Flexible iFood meal and food voucher, with a R$1 payroll deduction.
  • Health insurance with 20% co-payment.
  • Dental insurance.
  • Group life insurance.
  • Childcare allowance for children up to 5 years and 11 months old.
  • StarBem, including two psychologist appointments and one nutritionist appointment per month at no charge.
  • Access to the iFeel emotional support app.
  • Wellhub membership for the employee and up to three dependents.
  • Pet insurance.
  • Days off for birthdays and work anniversaries.
  • Partnership Club discounts at colleges, language schools, and other institutions.
  • Bereavement leave of 10 days for the death of a loved one and two days for the death of a pet.
  • Maternity leave of six months and paternity leave of 30 days.
  • Referral bonuses of up to R$600 for each referred hire who remains employed for more than six months.
  • Feedback at every stage of the hiring process.

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