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Doctoralia Brasil
Doctoralia Brasil
501 – 1,000 Employees
HealthcareMarketplaceSaaS
Doctoralia Brasil operates a digital healthcare marketplace in Brazil, helping patients find medical specialists and clinics based on factors such as specialty, location, availability, and health plan. Through its platform, users can arrange in-person or teleconsultation appointments, receive reminders, and share reviews. The company also develops software for healthcare professionals, including Doctoralia Pro, alongside Noa Notes, an AI-assisted documentation tool. Its work spans healthcare services, online marketplaces, and SaaS, supported by a team of 501–1,000 employees.
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Customer Success Analyst, Curitiba (Hybrid)

Manage client retention, campaign performance, and account relationships for Doctoralia’s healthcare marketplace and SaaS platform. Hybrid position based in Curitiba, Brazil.

BRBrazilHybridFull-timeMiddleSeniorPortuguese RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage Mídias360 client accounts after onboarding and track their progress and results.
  • Build lasting client relationships, support satisfaction, and help prevent cancellations.
  • Proactively contact clients by phone, WhatsApp, email, and in meetings.
  • Share campaign results and recommend next steps.
  • Coordinate communication between clients and internal teams, including the paid media agency.
  • Listen to client needs, align expectations, and guide campaign adjustments.
  • Track account health through engagement, campaign performance, and signs of dissatisfaction.
  • Log client interactions in the CRM.
  • Work 40 hours per week, Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Requirements

  • Be pursuing or hold a degree in Advertising, Communications, Marketing, Business Administration, or a related field.
  • Know marketing strategies involving Google Ads.
  • Have basic Google Ads analytics skills, including interpreting metrics and explaining them clearly to clients.
  • Bring strong negotiation and persuasion skills to demonstrate value, retain clients, and grow the portfolio.
  • Show eagerness to learn and develop in a relationship-focused commercial role.
  • Use creativity to spot opportunities within challenges.
  • Stay organized while managing several clients at once.
  • Previous customer service, Customer Success, or sales experience is a plus.
  • Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
  • Be available to work in a hybrid arrangement in Curitiba.

Benefits

  • Time off in lieu through a time bank.
  • Home office allowance of R$100.
  • Flexible iFood meal and food voucher, with a R$1 payroll deduction.
  • Health insurance with 20% co-payment.
  • Dental insurance.
  • Group life insurance.
  • Childcare allowance for children up to 5 years and 11 months old.
  • StarBem, including two psychologist appointments and one nutritionist appointment per month at no charge.
  • Access to the iFeel emotional support app.
  • Wellhub membership for the employee and up to three dependents.
  • Pet insurance.
  • Days off for birthdays and work anniversaries.
  • Partnership Club discounts at colleges, language schools, and other institutions.
  • Bereavement leave of 10 days for the death of a loved one and two days for the death of a pet.
  • Maternity leave of six months and paternity leave of 30 days.
  • Referral bonuses of up to R$600 for each referred hire who remains employed for more than six months.
  • Feedback at every stage of the hiring process.

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