Mid-Level Data and CRM Analyst
Localiza&CoJoin Localiza&Co as a data and CRM analyst, conducting strategic analyses and working with business data. Help improve dashboards and turn findings into clear recommendations.
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Nomus develops web-based ERP software for small and medium-sized industrial companies in Brazil. Its platform brings together sales, financial management, inventory, and production control in one system, helping businesses coordinate core operations through a single interface. Founded by production engineers, Nomus builds solutions around the practical needs of different industrial sectors and continues to evolve its software to support customers’ day-to-day management.
Customer Success Analyst
Support customers as they adopt Nomus ERP Industrial by tracking success metrics, guiding implementations, and helping prevent cancellations.
BrazilR$2,984 – R$5,460 / month
HybridFull-timeMiddleSeniorPortuguese RequiredCustomer SuccessCustomer Success ManagerDescription
- Introduce new customers to Nomus University.
- Resolve customer support tickets about Nomus University.
- Track customer success metrics.
- Monitor the progress of customer implementation projects.
- Reach out to customers and hold follow-up meetings to address their questions, feedback, and suggestions.
- Recommend steps for customers whose projects are falling behind.
- Identify what contributes to successful projects and share those practices with the team.
- Meet with customers requesting cancellation to understand shortcomings and try to retain them.
- Reconnect with customers who have become disengaged.
- Coordinate with other Nomus departments to ensure customers get the support they need.
Requirements
- Hold a completed degree in a humanities, social sciences, engineering, or technology-related field.
- Be available to work 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
- Have prior experience in customer success, implementation, or support at a software company; ERP software experience is preferred.
- Communicate effectively and be comfortable speaking with people by phone and in meetings.
- Stay calm and use emotional intelligence when listening to and addressing customer dissatisfaction.
- Show initiative, a desire to learn, and commitment.
- Be based anywhere in Brazil.
- Those based in Rio de Janeiro or São Paulo will work hybrid, attending the Nomus office once a month.
- Those based outside Rio de Janeiro will work remotely from home.
Benefits
- Group life insurance.
- Flexible Caju card for grocery or restaurant purchases.
- Health insurance.
- Dental insurance.
- Home office allowance.
- Education assistance.
- Quarterly bonus tied to performance reviews and Nomus results.
- Career development plan.
- Flexible hours.
- Work-from-home arrangement.
- Company-provided equipment.
- Gympass (Wellhub) membership.
- Day off.
- Extended maternity and paternity leave.
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