LogoFresh Jobs Ahead
Nomus
Nomus
51 – 200 Zaposleni
LogistikaSvetovanjeTrženje
Nomus razvija spletno ERP-programsko opremo za mala in srednje velika industrijska podjetja v Braziliji. Njena platforma v enem sistemu združuje prodajo, finančno upravljanje, upravljanje zalog in nadzor proizvodnje ter podjetjem pomaga usklajevati ključne dejavnosti prek enotnega vmesnika. Nomus so ustanovili proizvodni inženirji, rešitve pa razvija glede na praktične potrebe različnih industrijskih panog. Svojo programsko opremo še naprej izpopolnjuje, da podpira vsakodnevno upravljanje strank.
LinkedIn
Delovna mesta v podjetju

Customer Success Analyst

Support customers as they adopt Nomus ERP Industrial by tracking success metrics, guiding implementations, and helping prevent cancellations.

BRBrazilija
2984 R$ – 5460 R$ / mesec
HibridnoPolni delovni časSrednja ravenSeniorZahtevani Jezik: portugalščinaUspeh strankVodja uspeha strank
ERP

Opis

  • Introduce new customers to Nomus University.
  • Resolve customer support tickets about Nomus University.
  • Track customer success metrics.
  • Monitor the progress of customer implementation projects.
  • Reach out to customers and hold follow-up meetings to address their questions, feedback, and suggestions.
  • Recommend steps for customers whose projects are falling behind.
  • Identify what contributes to successful projects and share those practices with the team.
  • Meet with customers requesting cancellation to understand shortcomings and try to retain them.
  • Reconnect with customers who have become disengaged.
  • Coordinate with other Nomus departments to ensure customers get the support they need.

Zahteve

  • Hold a completed degree in a humanities, social sciences, engineering, or technology-related field.
  • Be available to work 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
  • Have prior experience in customer success, implementation, or support at a software company; ERP software experience is preferred.
  • Communicate effectively and be comfortable speaking with people by phone and in meetings.
  • Stay calm and use emotional intelligence when listening to and addressing customer dissatisfaction.
  • Show initiative, a desire to learn, and commitment.
  • Be based anywhere in Brazil.
  • Those based in Rio de Janeiro or São Paulo will work hybrid, attending the Nomus office once a month.
  • Those based outside Rio de Janeiro will work remotely from home.

Ugodnosti

  • Group life insurance.
  • Flexible Caju card for grocery or restaurant purchases.
  • Health insurance.
  • Dental insurance.
  • Home office allowance.
  • Education assistance.
  • Quarterly bonus tied to performance reviews and Nomus results.
  • Career development plan.
  • Flexible hours.
  • Work-from-home arrangement.
  • Company-provided equipment.
  • Gympass (Wellhub) membership.
  • Day off.
  • Extended maternity and paternity leave.

Sorodna delovna mesta