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Nomus
Nomus
51 – 200 Darbuotojai
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„Nomus“ kuria žiniatinklio pagrindu veikiančią ERP programinę įrangą mažoms ir vidutinėms pramonės įmonėms Brazilijoje. Jos platforma vienoje sistemoje sujungia pardavimų, finansų valdymo, atsargų ir gamybos kontrolę, padėdama įmonėms vienoje sąsajoje koordinuoti pagrindines veiklas. Gamybos inžinierių įkurta „Nomus“ kuria sprendimus atsižvelgdama į praktinius skirtingų pramonės sektorių poreikius ir toliau tobulina savo programinę įrangą, kad padėtų klientams kasdien valdyti veiklą.
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Darbai įmonėje

Customer Success Analyst

Support customers as they adopt Nomus ERP Industrial by tracking success metrics, guiding implementations, and helping prevent cancellations.

BRBrazilija
2 984 R$ – 5 460 R$ / mėnuo
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: portugalųKlientų sėkmėKlientų sėkmės vadybininkas
ERP

Aprašymas

  • Introduce new customers to Nomus University.
  • Resolve customer support tickets about Nomus University.
  • Track customer success metrics.
  • Monitor the progress of customer implementation projects.
  • Reach out to customers and hold follow-up meetings to address their questions, feedback, and suggestions.
  • Recommend steps for customers whose projects are falling behind.
  • Identify what contributes to successful projects and share those practices with the team.
  • Meet with customers requesting cancellation to understand shortcomings and try to retain them.
  • Reconnect with customers who have become disengaged.
  • Coordinate with other Nomus departments to ensure customers get the support they need.

Reikalavimai

  • Hold a completed degree in a humanities, social sciences, engineering, or technology-related field.
  • Be available to work 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
  • Have prior experience in customer success, implementation, or support at a software company; ERP software experience is preferred.
  • Communicate effectively and be comfortable speaking with people by phone and in meetings.
  • Stay calm and use emotional intelligence when listening to and addressing customer dissatisfaction.
  • Show initiative, a desire to learn, and commitment.
  • Be based anywhere in Brazil.
  • Those based in Rio de Janeiro or São Paulo will work hybrid, attending the Nomus office once a month.
  • Those based outside Rio de Janeiro will work remotely from home.

Privalumai

  • Group life insurance.
  • Flexible Caju card for grocery or restaurant purchases.
  • Health insurance.
  • Dental insurance.
  • Home office allowance.
  • Education assistance.
  • Quarterly bonus tied to performance reviews and Nomus results.
  • Career development plan.
  • Flexible hours.
  • Work-from-home arrangement.
  • Company-provided equipment.
  • Gympass (Wellhub) membership.
  • Day off.
  • Extended maternity and paternity leave.

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