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Humgroup
Humgroup
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Humgroup is a Brazil-based HR services group combining recruitment, talent management and strategic HR consulting for clients across industries in Brazil and internationally. Its services span Humtech, which began with technology recruitment; HumTalent, focused on mid- to senior-level leadership search; and HumConsult, which delivers tailored HR projects. The group brings together human-centered practice and data-informed approaches to help organizations attract and develop talent and shape their people operations. Its team works across recruitment, leadership search and consulting.
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Senior Customer Success Manager, Humgroup — Hybrid in Brazil

Lead enterprise customer growth, retention, and executive reviews while coordinating customer stakeholders and internal teams. This full-time senior role follows a hybrid work model in Brazil.

BRBrazilijaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: portugalųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Run executive business reviews with enterprise clients, focusing on performance outcomes for senior and operational stakeholders.
  • Trace customer journeys and identify operational bottlenecks the platform can help resolve.
  • Pursue consultative account growth through upselling and cross-selling.
  • Track SMB portfolio performance using playbooks and respond early to signs of risk.
  • Use NPS, CSAT, and product usage signals to anticipate churn and launch recovery plans.
  • Coordinate Support, Project, and Sales teams with a focus on alignment.

Reikalavimai

  • Bring 3–5 years of experience in Customer Success, Account Management, or consultative B2B SaaS sales, ideally in technology, customer service platforms, or omnichannel settings.
  • Show a track record of growing revenue across an account portfolio.
  • Have experience managing enterprise accounts with multiple stakeholders.
  • Be comfortable working toward targets with variable compensation.
  • Know CRM systems, customer service platforms, NPS and CSAT measures, and executive presentations.

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