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Nomus
Nomus
51 – 200 Angajați
ConsultanțăLogisticăMarketing
Nomus dezvoltă software ERP bazat pe web pentru companii industriale mici și mijlocii din Brazilia. Platforma sa reunește vânzările, gestionarea financiară, administrarea stocurilor și controlul producției într-un singur sistem, ajutând companiile să își coordoneze operațiunile esențiale printr-o interfață unică. Fondată de ingineri de producție, Nomus creează soluții axate pe nevoile practice ale diferitelor sectoare industriale și continuă să își dezvolte software-ul pentru a sprijini gestionarea de zi cu zi a clienților.
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Customer Success Analyst

Support customers as they adopt Nomus ERP Industrial by tracking success metrics, guiding implementations, and helping prevent cancellations.

BRBrazilia
2.984 R$ – 5.460 R$ / lună
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: portughezăManager de succes al cliențilorSuccesul clienților
ERP

Descriere

  • Introduce new customers to Nomus University.
  • Resolve customer support tickets about Nomus University.
  • Track customer success metrics.
  • Monitor the progress of customer implementation projects.
  • Reach out to customers and hold follow-up meetings to address their questions, feedback, and suggestions.
  • Recommend steps for customers whose projects are falling behind.
  • Identify what contributes to successful projects and share those practices with the team.
  • Meet with customers requesting cancellation to understand shortcomings and try to retain them.
  • Reconnect with customers who have become disengaged.
  • Coordinate with other Nomus departments to ensure customers get the support they need.

Cerințe

  • Hold a completed degree in a humanities, social sciences, engineering, or technology-related field.
  • Be available to work 40 hours per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
  • Have prior experience in customer success, implementation, or support at a software company; ERP software experience is preferred.
  • Communicate effectively and be comfortable speaking with people by phone and in meetings.
  • Stay calm and use emotional intelligence when listening to and addressing customer dissatisfaction.
  • Show initiative, a desire to learn, and commitment.
  • Be based anywhere in Brazil.
  • Those based in Rio de Janeiro or São Paulo will work hybrid, attending the Nomus office once a month.
  • Those based outside Rio de Janeiro will work remotely from home.

Beneficii

  • Group life insurance.
  • Flexible Caju card for grocery or restaurant purchases.
  • Health insurance.
  • Dental insurance.
  • Home office allowance.
  • Education assistance.
  • Quarterly bonus tied to performance reviews and Nomus results.
  • Career development plan.
  • Flexible hours.
  • Work-from-home arrangement.
  • Company-provided equipment.
  • Gympass (Wellhub) membership.
  • Day off.
  • Extended maternity and paternity leave.

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