Mid-Level Data and CRM Analyst
Localiza&CoJoin Localiza&Co as a data and CRM analyst, conducting strategic analyses and working with business data. Help improve dashboards and turn findings into clear recommendations.
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Doctoralia Brasil ब्राज़ील में एक डिजिटल स्वास्थ्य सेवा बाज़ार संचालित करती है, जहाँ मरीज विशेषज्ञता, स्थान, उपलब्धता और स्वास्थ्य योजना जैसे मानदंडों के आधार पर चिकित्सा विशेषज्ञों और क्लीनिकों को खोज सकते हैं। इसके प्लेटफ़ॉर्म के माध्यम से उपयोगकर्ता व्यक्तिगत रूप से या टेली-कंसल्टेशन के लिए अपॉइंटमेंट बुक कर सकते हैं, रिमाइंडर प्राप्त कर सकते हैं और समीक्षाएँ साझा कर सकते हैं। कंपनी स्वास्थ्य पेशेवरों के लिए सॉफ़्टवेयर भी विकसित करती है, जिसमें Doctoralia Pro और कृत्रिम बुद्धिमत्ता से सहायता प्राप्त दस्तावेज़ीकरण टूल Noa Notes शामिल हैं। इसका कार्य स्वास्थ्य सेवाओं, ऑनलाइन मार्केटप्लेस और SaaS के क्षेत्रों में फैला है तथा इसे 501–1,000 कर्मचारियों की टीम का समर्थन प्राप्त है।
Customer Success Analyst, Curitiba (Hybrid)
Manage client retention, campaign performance, and account relationships for Doctoralia’s healthcare marketplace and SaaS platform. Hybrid position based in Curitiba, Brazil.
विवरण
- Manage Mídias360 client accounts after onboarding and track their progress and results.
- Build lasting client relationships, support satisfaction, and help prevent cancellations.
- Proactively contact clients by phone, WhatsApp, email, and in meetings.
- Share campaign results and recommend next steps.
- Coordinate communication between clients and internal teams, including the paid media agency.
- Listen to client needs, align expectations, and guide campaign adjustments.
- Track account health through engagement, campaign performance, and signs of dissatisfaction.
- Log client interactions in the CRM.
- Work 40 hours per week, Monday through Friday, from 9:00 a.m. to 6:00 p.m.
आवश्यकताएँ
- Be pursuing or hold a degree in Advertising, Communications, Marketing, Business Administration, or a related field.
- Know marketing strategies involving Google Ads.
- Have basic Google Ads analytics skills, including interpreting metrics and explaining them clearly to clients.
- Bring strong negotiation and persuasion skills to demonstrate value, retain clients, and grow the portfolio.
- Show eagerness to learn and develop in a relationship-focused commercial role.
- Use creativity to spot opportunities within challenges.
- Stay organized while managing several clients at once.
- Previous customer service, Customer Success, or sales experience is a plus.
- Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
- Be available to work in a hybrid arrangement in Curitiba.
लाभ
- Time off in lieu through a time bank.
- Home office allowance of R$100.
- Flexible iFood meal and food voucher, with a R$1 payroll deduction.
- Health insurance with 20% co-payment.
- Dental insurance.
- Group life insurance.
- Childcare allowance for children up to 5 years and 11 months old.
- StarBem, including two psychologist appointments and one nutritionist appointment per month at no charge.
- Access to the iFeel emotional support app.
- Wellhub membership for the employee and up to three dependents.
- Pet insurance.
- Days off for birthdays and work anniversaries.
- Partnership Club discounts at colleges, language schools, and other institutions.
- Bereavement leave of 10 days for the death of a loved one and two days for the death of a pet.
- Maternity leave of six months and paternity leave of 30 days.
- Referral bonuses of up to R$600 for each referred hire who remains employed for more than six months.
- Feedback at every stage of the hiring process.
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