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Skillsoft
Skillsoft
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasĮmonėSaaSŠvietimas
„Skillsoft“ yra įmonių mokymosi ir SaaS sprendimų bendrovė, padedanti organizacijoms ugdyti darbuotojų gebėjimus ir spręsti įgūdžių trūkumo problemas. Jos mokymosi pasiūla apima lyderystę ir verslo plėtrą, technologijas, atitiktį ir etiką bei dirbtinį intelektą, o skirtingiems organizacijų poreikiams rengiamos pritaikytos programos. Platformos „Skillsoft Percipio“ ir „Codecademy for Enterprise“ padeda mokytis naudojantis skaitmeniniais kursais, mentoryste, ugdymu, instruktoriaus vedamais mokymais, vertinimais ir darbuotojų tobulėjimo ataskaitomis. „Skillsoft“ aptarnauja daugiau kaip 12 000 organizacijų, siekiančių stiprinti darbuotojų įgūdžius ir parengti komandas besikeičiantiems skaitmeninės darbo aplinkos poreikiams.
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Darbai įmonėje

Customer Success Manager at Skillsoft (Remote, United States)

Help Skillsoft customers get value from digital learning products and services. Support adoption, renewals, account growth, and workforce-skilling outcomes.

USJungtinės Valstijos
80 000 $ – 90 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Advise customers on Skillsoft learning content, platform products, and services through its Learning Strategy Framework.
  • Build trusted adviser relationships and help customers realize ongoing value from Skillsoft products and services.
  • Help customers design, launch, promote, and assess digital learning programs.
  • Support retention and account growth by understanding customer needs and meeting activity and renewal targets.
  • Explain Skillsoft’s value and the role of learning and skills development in supporting people and business goals.
  • Help customers build and improve talent and learning programs.
  • Keep customers informed about product adoption, usage patterns, trends, and ways to deepen engagement.
  • Lead business reviews, evaluate results and trends, confirm value delivered, and spot opportunities to grow accounts.
  • Work with the Account Team on renewals and account expansion.
  • Address issues, coordinate resolutions to customer concerns, and track follow-up actions.
  • Track technology trends and share customer content needs with Skillsoft’s development team.
  • Record account health and take steps to reduce risk and churn.

Reikalavimai

  • At least five years of professional experience in customer success, sales, or professional services, plus a bachelor’s degree in business, education, or a related field; equivalent experience is also accepted.
  • Training or consulting background with account management responsibilities.
  • Knowledge of the digital learning industry and the ability to explain its features and benefits across an organization.
  • Experience supporting customers within an assigned account territory.
  • Understanding of business and leadership skills, skills taxonomies, and competency development.
  • Working conceptual knowledge of current technology and developer skills.
  • Ability to engage C-suite executives and senior leaders and build relationships across customer teams.
  • Experience analyzing data, presenting success and value, and applying critical thinking, problem-solving, and decision-making skills.
  • Strong project management and organizational abilities, including managing a large customer portfolio.
  • Ability to adapt to change.
  • Experience with Salesforce CRM and ChurnZero is preferred.
  • Advanced Excel and PowerPoint skills; Word and Outlook proficiency is preferred.

Privalumai

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

Susiję darbai

Superhuman

Commercial Sales Manager, Education SaaS

Superhuman
1 001 – 5 000 Darbuotojai
Dirbtinis intelektasProduktyvumasSaaS
USJungtinės Valstijos
242 000 $ – 335 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPardavimai

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USJungtinės ValstijosNYNiujorkas
120 000 $ – 220 000 $ / metai
Darbas vietojeVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPardavimai

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