Skillsoft — ұйымдарға жұмыс күшінің құзыреттерін дамытуға және дағдылардағы олқылықтардың орнын толтыруға көмектесетін корпоративтік оқыту және SaaS компаниясы. Оның оқыту ұсыныстары көшбасшылық пен бизнесті дамыту, технологиялар, сәйкестік пен этика, сондай-ақ жасанды интеллект бағыттарын қамтиды және әртүрлі ұйымдардың қажеттіліктеріне бейімделген бағдарламаларды ұсынады. Skillsoft Percipio және Codecademy for Enterprise платформаларын қоса алғанда, бұл шешімдер цифрлық курстар, тәлімгерлік, коучинг, нұсқаушы жүргізетін оқыту, бағалау және жұмыс күшін дамыту туралы есеп беру арқылы білім алуды қолдайды. Skillsoft қызметкерлердің дағдыларын нығайтып, командаларды цифрлық жұмыс орнындағы өзгермелі талаптарға дайындауға ұмтылатын 12 000-нан астам ұйымға қызмет көрсетеді.
Customer Success Manager at Skillsoft (Remote, United States)
Help Skillsoft customers get value from digital learning products and services. Support adoption, renewals, account growth, and workforce-skilling outcomes.
Сипаттама
- Advise customers on Skillsoft learning content, platform products, and services through its Learning Strategy Framework.
- Build trusted adviser relationships and help customers realize ongoing value from Skillsoft products and services.
- Help customers design, launch, promote, and assess digital learning programs.
- Support retention and account growth by understanding customer needs and meeting activity and renewal targets.
- Explain Skillsoft’s value and the role of learning and skills development in supporting people and business goals.
- Help customers build and improve talent and learning programs.
- Keep customers informed about product adoption, usage patterns, trends, and ways to deepen engagement.
- Lead business reviews, evaluate results and trends, confirm value delivered, and spot opportunities to grow accounts.
- Work with the Account Team on renewals and account expansion.
- Address issues, coordinate resolutions to customer concerns, and track follow-up actions.
- Track technology trends and share customer content needs with Skillsoft’s development team.
- Record account health and take steps to reduce risk and churn.
Талаптар
- At least five years of professional experience in customer success, sales, or professional services, plus a bachelor’s degree in business, education, or a related field; equivalent experience is also accepted.
- Training or consulting background with account management responsibilities.
- Knowledge of the digital learning industry and the ability to explain its features and benefits across an organization.
- Experience supporting customers within an assigned account territory.
- Understanding of business and leadership skills, skills taxonomies, and competency development.
- Working conceptual knowledge of current technology and developer skills.
- Ability to engage C-suite executives and senior leaders and build relationships across customer teams.
- Experience analyzing data, presenting success and value, and applying critical thinking, problem-solving, and decision-making skills.
- Strong project management and organizational abilities, including managing a large customer portfolio.
- Ability to adapt to change.
- Experience with Salesforce CRM and ChurnZero is preferred.
- Advanced Excel and PowerPoint skills; Word and Outlook proficiency is preferred.
Артықшылықтар
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off