Skillsoft ir uzņēmumu mācību un SaaS risinājumu uzņēmums, kas palīdz organizācijām attīstīt darbaspēka kompetences un novērst prasmju trūkumu. Tā mācību piedāvājums ietver vadību un uzņēmējdarbības attīstību, tehnoloģijas, atbilstību un ētiku, kā arī mākslīgo intelektu, nodrošinot dažādu organizāciju vajadzībām pielāgotas programmas. Platformas Skillsoft Percipio un Codecademy for Enterprise atbalsta mācīšanos, izmantojot digitālos kursus, mentorēšanu, koučingu, pasniedzēja vadītas apmācības, novērtēšanu un darbaspēka attīstības pārskatus. Skillsoft apkalpo vairāk nekā 12 000 organizāciju, kas vēlas stiprināt darbinieku prasmes un sagatavot komandas mainīgajām digitālās darba vides prasībām.
Customer Success Manager at Skillsoft (Remote, United States)
Help Skillsoft customers get value from digital learning products and services. Support adoption, renewals, account growth, and workforce-skilling outcomes.
Apraksts
- Advise customers on Skillsoft learning content, platform products, and services through its Learning Strategy Framework.
- Build trusted adviser relationships and help customers realize ongoing value from Skillsoft products and services.
- Help customers design, launch, promote, and assess digital learning programs.
- Support retention and account growth by understanding customer needs and meeting activity and renewal targets.
- Explain Skillsoft’s value and the role of learning and skills development in supporting people and business goals.
- Help customers build and improve talent and learning programs.
- Keep customers informed about product adoption, usage patterns, trends, and ways to deepen engagement.
- Lead business reviews, evaluate results and trends, confirm value delivered, and spot opportunities to grow accounts.
- Work with the Account Team on renewals and account expansion.
- Address issues, coordinate resolutions to customer concerns, and track follow-up actions.
- Track technology trends and share customer content needs with Skillsoft’s development team.
- Record account health and take steps to reduce risk and churn.
Prasības
- At least five years of professional experience in customer success, sales, or professional services, plus a bachelor’s degree in business, education, or a related field; equivalent experience is also accepted.
- Training or consulting background with account management responsibilities.
- Knowledge of the digital learning industry and the ability to explain its features and benefits across an organization.
- Experience supporting customers within an assigned account territory.
- Understanding of business and leadership skills, skills taxonomies, and competency development.
- Working conceptual knowledge of current technology and developer skills.
- Ability to engage C-suite executives and senior leaders and build relationships across customer teams.
- Experience analyzing data, presenting success and value, and applying critical thinking, problem-solving, and decision-making skills.
- Strong project management and organizational abilities, including managing a large customer portfolio.
- Ability to adapt to change.
- Experience with Salesforce CRM and ChurnZero is preferred.
- Advanced Excel and PowerPoint skills; Word and Outlook proficiency is preferred.
Priekšrocības
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off