WSAudiology
WSAudiology
WSAudiology естуді күтуді қолжетімді етуге және өмір сапасын жақсартуға арналған есту аппараттары мен есту денсаулығына қатысты қызметтерді әзірлейді. Бұл жаһандық денсаулық сақтау және өндірістік компания 130-дан астам елде жұмыс істеп, есту қабілеті жақсырақ болуына ықпал ететін өнімдер мен қызметтер арқылы есту қабілеті төмен адамдарға және есту денсаулығы мамандарына қызмет көрсетеді. 45 кеңседе 12 000 қызметкері бар WSAudiology есту технологиясына, денсаулық сақтауға, өнім әзірлеуге, өндіріске және осыған байланысты бизнес бағыттарына қызығушылық танытатын мамандар үшін ауқымды кәсіби орта ұсынады.

Spanish Bilingual Client Care Assistant

Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.

Сипаттама

  • Respond to client and prospect inquiries about appointments, products, and services.
  • Call leads and existing clients using approved protocols and persuasive communication.
  • Turn calls into qualified appointments that generate revenue.
  • Deliver prompt, courteous, and friendly client support.
  • Use CRM records, campaign information, and training to identify appointment opportunities.
  • Address objections and book Hearing Aid Evaluation and Product Discussion appointments.
  • Explain HearUSA managed care plans at a basic level when relevant.
  • Respond to client texts, emails, and website chats, and handle other Client Care Department duties.
  • Attend team meetings and complete assigned training.
  • Report system issues and client complaints through established processes.
  • Observe business and scheduling rules, system procedures, and company and department policies.
  • Protect client, employee, and business information and comply with HIPAA guidelines.
  • Use Spanish language skills to support Spanish-speaking clients and schedule appointments.

Талаптар

  • High school diploma or equivalent.
  • Customer service experience.
  • Consistently positive and enthusiastic demeanor.
  • Strong de-escalation skills.
  • Ability to work quickly, efficiently, and independently.
  • Clear, concise, and accurate communication.
  • Willingness to learn computer programs and processes.
  • Willingness to follow business rules, call scripts, and performance standards.
  • Willingness to keep learning and refining skills.
  • Spanish or other bilingual language skills to support Spanish-speaking clients, as applicable to bilingual status.
  • Availability for the 12:00 PM–8:30 PM EST shift.
  • Ability to follow HIPAA guidelines and confidentiality requirements.

Артықшылықтар

  • Comprehensive benefits package.
  • Paid holidays and paid time off.
  • 401(k) matching program.
  • Tuition reimbursement.
  • Hearing aid discounts for employees, family, and friends.
  • Service days and diversity, equity, and inclusion initiatives.

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