WSAudiology develops hearing aids and hearing health services designed to make hearing care more accessible and improve quality of life. The global healthcare and manufacturing company operates in more than 130 countries, serving people and hearing-care professionals through products and services that support better hearing outcomes. With 12,000 employees across 45 offices, WSAudiology offers a broad environment for professionals interested in hearing technology, healthcare, product development, manufacturing, and related business functions.
Spanish Bilingual Client Care Assistant
Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.
Description
- Respond to client and prospect inquiries about appointments, products, and services.
- Call leads and existing clients using approved protocols and persuasive communication.
- Turn calls into qualified appointments that generate revenue.
- Deliver prompt, courteous, and friendly client support.
- Use CRM records, campaign information, and training to identify appointment opportunities.
- Address objections and book Hearing Aid Evaluation and Product Discussion appointments.
- Explain HearUSA managed care plans at a basic level when relevant.
- Respond to client texts, emails, and website chats, and handle other Client Care Department duties.
- Attend team meetings and complete assigned training.
- Report system issues and client complaints through established processes.
- Observe business and scheduling rules, system procedures, and company and department policies.
- Protect client, employee, and business information and comply with HIPAA guidelines.
- Use Spanish language skills to support Spanish-speaking clients and schedule appointments.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Consistently positive and enthusiastic demeanor.
- Strong de-escalation skills.
- Ability to work quickly, efficiently, and independently.
- Clear, concise, and accurate communication.
- Willingness to learn computer programs and processes.
- Willingness to follow business rules, call scripts, and performance standards.
- Willingness to keep learning and refining skills.
- Spanish or other bilingual language skills to support Spanish-speaking clients, as applicable to bilingual status.
- Availability for the 12:00 PM–8:30 PM EST shift.
- Ability to follow HIPAA guidelines and confidentiality requirements.
Benefits
- Comprehensive benefits package.
- Paid holidays and paid time off.
- 401(k) matching program.
- Tuition reimbursement.
- Hearing aid discounts for employees, family, and friends.
- Service days and diversity, equity, and inclusion initiatives.