WSAudiology izstrādā dzirdes aparātus un dzirdes aprūpes pakalpojumus, lai padarītu dzirdes aprūpi pieejamāku un uzlabotu dzīves kvalitāti. Globāls veselības aprūpes un ražošanas uzņēmums darbojas vairāk nekā 130 valstīs, nodrošinot cilvēkiem un dzirdes aprūpes speciālistiem produktus un pakalpojumus, kas palīdz sasniegt labākus dzirdes rezultātus. WSAudiology 12 000 darbinieku 45 birojos veido daudzveidīgu vidi profesionāļiem, kurus interesē dzirdes tehnoloģijas, veselības aprūpe, produktu izstrāde, ražošana un ar tām saistītās uzņēmējdarbības funkcijas.
Spanish Bilingual Client Care Assistant
Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.
Apraksts
- Respond to client and prospect inquiries about appointments, products, and services.
- Call leads and existing clients using approved protocols and persuasive communication.
- Turn calls into qualified appointments that generate revenue.
- Deliver prompt, courteous, and friendly client support.
- Use CRM records, campaign information, and training to identify appointment opportunities.
- Address objections and book Hearing Aid Evaluation and Product Discussion appointments.
- Explain HearUSA managed care plans at a basic level when relevant.
- Respond to client texts, emails, and website chats, and handle other Client Care Department duties.
- Attend team meetings and complete assigned training.
- Report system issues and client complaints through established processes.
- Observe business and scheduling rules, system procedures, and company and department policies.
- Protect client, employee, and business information and comply with HIPAA guidelines.
- Use Spanish language skills to support Spanish-speaking clients and schedule appointments.
Prasības
- High school diploma or equivalent.
- Customer service experience.
- Consistently positive and enthusiastic demeanor.
- Strong de-escalation skills.
- Ability to work quickly, efficiently, and independently.
- Clear, concise, and accurate communication.
- Willingness to learn computer programs and processes.
- Willingness to follow business rules, call scripts, and performance standards.
- Willingness to keep learning and refining skills.
- Spanish or other bilingual language skills to support Spanish-speaking clients, as applicable to bilingual status.
- Availability for the 12:00 PM–8:30 PM EST shift.
- Ability to follow HIPAA guidelines and confidentiality requirements.
Priekšrocības
- Comprehensive benefits package.
- Paid holidays and paid time off.
- 401(k) matching program.
- Tuition reimbursement.
- Hearing aid discounts for employees, family, and friends.
- Service days and diversity, equity, and inclusion initiatives.