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WSAudiology
WSAudiology
GamybaSveikatos draudimasSveikatos priežiūra
WSAudiology kuria klausos aparatus ir klausos sveikatos priežiūros paslaugas, skirtas padaryti klausos priežiūrą prieinamesnę ir pagerinti gyvenimo kokybę. Pasauliniu mastu veikianti sveikatos priežiūros ir gamybos įmonė dirba daugiau nei 130 šalių, teikdama žmonėms ir klausos priežiūros specialistams produktus bei paslaugas, padedančias pasiekti geresnių klausos rezultatų. WSAudiology turi 12 000 darbuotojų 45 biuruose, todėl siūlo įvairiapusę aplinką specialistams, besidomintiems klausos technologijomis, sveikatos priežiūra, produktų kūrimu, gamyba ir susijusiomis verslo funkcijomis.
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Spanish Bilingual Client Care Assistant

Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.

USJungtinės ValstijosFLFloridaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųDvikalbis

Aprašymas

  • Respond to client and prospect inquiries about appointments, products, and services.
  • Call leads and existing clients using approved protocols and persuasive communication.
  • Turn calls into qualified appointments that generate revenue.
  • Deliver prompt, courteous, and friendly client support.
  • Use CRM records, campaign information, and training to identify appointment opportunities.
  • Address objections and book Hearing Aid Evaluation and Product Discussion appointments.
  • Explain HearUSA managed care plans at a basic level when relevant.
  • Respond to client texts, emails, and website chats, and handle other Client Care Department duties.
  • Attend team meetings and complete assigned training.
  • Report system issues and client complaints through established processes.
  • Observe business and scheduling rules, system procedures, and company and department policies.
  • Protect client, employee, and business information and comply with HIPAA guidelines.
  • Use Spanish language skills to support Spanish-speaking clients and schedule appointments.

Reikalavimai

  • High school diploma or equivalent.
  • Customer service experience.
  • Consistently positive and enthusiastic demeanor.
  • Strong de-escalation skills.
  • Ability to work quickly, efficiently, and independently.
  • Clear, concise, and accurate communication.
  • Willingness to learn computer programs and processes.
  • Willingness to follow business rules, call scripts, and performance standards.
  • Willingness to keep learning and refining skills.
  • Spanish or other bilingual language skills to support Spanish-speaking clients, as applicable to bilingual status.
  • Availability for the 12:00 PM–8:30 PM EST shift.
  • Ability to follow HIPAA guidelines and confidentiality requirements.

Privalumai

  • Comprehensive benefits package.
  • Paid holidays and paid time off.
  • 401(k) matching program.
  • Tuition reimbursement.
  • Hearing aid discounts for employees, family, and friends.
  • Service days and diversity, equity, and inclusion initiatives.

Susiję darbai

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H1B vizos rėmėjasBiotechnologijaFarmacijos produktaiSveikatos priežiūra
USJungtinės ValstijosCTKonektikutasMAMasačusetsasNYNiujorkas
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NuotolinisVisas etatasVadovasPrivaloma Kalba: anglųRinkodaros direktorius

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Kvalifikuoto darbuotojo vizos rėmėjasGamybaLogistikaSveikatos priežiūra
AUAustralijaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųVyriausiasis teisės patarėjas

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