WSAudiology
WSAudiology
WSAudiology ऐसे श्रवण यंत्र और श्रवण स्वास्थ्य सेवाएँ विकसित करती है, जिनका उद्देश्य श्रवण देखभाल को अधिक सुलभ बनाना और जीवन की गुणवत्ता में सुधार करना है। यह वैश्विक स्वास्थ्य सेवा और विनिर्माण कंपनी 130 से अधिक देशों में कार्यरत है तथा ऐसे उत्पादों और सेवाओं के माध्यम से लोगों और श्रवण-देखभाल पेशेवरों की सेवा करती है, जो बेहतर श्रवण परिणामों में सहायक हैं। 45 कार्यालयों में 12,000 कर्मचारियों के साथ, WSAudiology श्रवण प्रौद्योगिकी, स्वास्थ्य सेवा, उत्पाद विकास, विनिर्माण और संबंधित व्यावसायिक कार्यों में रुचि रखने वाले पेशेवरों के लिए व्यापक कार्यक्षेत्र प्रदान करती है।

Spanish Bilingual Client Care Assistant

Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.

विवरण

  • Respond to client and prospect inquiries about appointments, products, and services.
  • Call leads and existing clients using approved protocols and persuasive communication.
  • Turn calls into qualified appointments that generate revenue.
  • Deliver prompt, courteous, and friendly client support.
  • Use CRM records, campaign information, and training to identify appointment opportunities.
  • Address objections and book Hearing Aid Evaluation and Product Discussion appointments.
  • Explain HearUSA managed care plans at a basic level when relevant.
  • Respond to client texts, emails, and website chats, and handle other Client Care Department duties.
  • Attend team meetings and complete assigned training.
  • Report system issues and client complaints through established processes.
  • Observe business and scheduling rules, system procedures, and company and department policies.
  • Protect client, employee, and business information and comply with HIPAA guidelines.
  • Use Spanish language skills to support Spanish-speaking clients and schedule appointments.

आवश्यकताएँ

  • High school diploma or equivalent.
  • Customer service experience.
  • Consistently positive and enthusiastic demeanor.
  • Strong de-escalation skills.
  • Ability to work quickly, efficiently, and independently.
  • Clear, concise, and accurate communication.
  • Willingness to learn computer programs and processes.
  • Willingness to follow business rules, call scripts, and performance standards.
  • Willingness to keep learning and refining skills.
  • Spanish or other bilingual language skills to support Spanish-speaking clients, as applicable to bilingual status.
  • Availability for the 12:00 PM–8:30 PM EST shift.
  • Ability to follow HIPAA guidelines and confidentiality requirements.

लाभ

  • Comprehensive benefits package.
  • Paid holidays and paid time off.
  • 401(k) matching program.
  • Tuition reimbursement.
  • Hearing aid discounts for employees, family, and friends.
  • Service days and diversity, equity, and inclusion initiatives.

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