Remote Recruitment
Remote Recruitment
Remote Recruitment — бизнеске білікті мамандарды қашықтан жұмысқа алуға көмектесетін, Оңтүстік Африкадағы таланттарға басымдық беретін рекрутингтік компания. Компанияның қызметтері консалтинг, маркетинг және логистика сияқты салалардағы бастапқы деңгейдегі қызметтерден бастап C-suite деңгейіндегі лауазымдарға дейін қамтиды. Компания жұмыс берушілерге жұмысқа қабылданған мамандардың еңбекақы төлемдерін, HR және құқықтық әкімшілендіруін жүргізуге қолдау көрсетеді, кадр тапшылығы мен жалдау бюджетінің шектеулерін шешуге көмектеседі және 12 айға дейін тегін алмастыру қызметін ұсынады.

Remote Customer Retention Specialist in South Africa

Help a UK-based employer retain customers from a remote role in South Africa. Handle cancellation requests, win-backs, renewals, and churn reporting.

Сипаттама

  • Reach out to customers who may cancel and learn what could keep them.
  • Respond to cancellation requests with empathy and clear retention offers.
  • Track cancellation reasons and share emerging patterns with the team.
  • Follow up with former customers and manage renewal outreach.
  • Achieve monthly retention and customer save-rate goals.
  • Understand why customers leave and offer solutions that help protect revenue.

Талаптар

  • Experience in customer retention, account support, or customer service.
  • Experience using a CRM or helpdesk platform such as HubSpot or Zendesk.
  • Strong spoken and written English, with clear and persuasive communication.
  • Comfort working toward retention targets.
  • A reliable laptop and stable fibre internet connection.
  • Experience in subscription or e-commerce businesses is a plus.
  • Familiarity with a platform such as Gorgias or Intercom is a plus.
  • Experience reporting on customer churn is a plus.

Артықшылықтар

  • Full-time remote position.
  • Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST).
  • Structured onboarding and support.
  • Build a stable remote career with a UK-based employer.
  • Work from home using your existing equipment.
  • Recruitment team support from application through your first day.
  • Clear communication throughout the hiring process.

Ұқсас жұмыс орындары

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