Remote Recruitment
Remote Recruitment
Remote Recruitment este o companie de recrutare care ajută firmele să angajeze de la distanță profesioniști calificați, punând accent pe talentele din Africa de Sud. Serviciile sale acoperă roluri de la nivel începător până la poziții de conducere executivă, în domenii precum consultanță, marketing și logistică. Compania sprijină angajatorii în administrarea salarizării, a resurselor umane și a aspectelor juridice pentru personalul recrutat, contribuie la soluționarea deficitului de competențe și a constrângerilor bugetare privind recrutarea și oferă înlocuiri gratuite pentru o perioadă de până la 12 luni.

Remote Customer Retention Specialist in South Africa

Help a UK-based employer retain customers from a remote role in South Africa. Handle cancellation requests, win-backs, renewals, and churn reporting.

Descriere

  • Reach out to customers who may cancel and learn what could keep them.
  • Respond to cancellation requests with empathy and clear retention offers.
  • Track cancellation reasons and share emerging patterns with the team.
  • Follow up with former customers and manage renewal outreach.
  • Achieve monthly retention and customer save-rate goals.
  • Understand why customers leave and offer solutions that help protect revenue.

Cerințe

  • Experience in customer retention, account support, or customer service.
  • Experience using a CRM or helpdesk platform such as HubSpot or Zendesk.
  • Strong spoken and written English, with clear and persuasive communication.
  • Comfort working toward retention targets.
  • A reliable laptop and stable fibre internet connection.
  • Experience in subscription or e-commerce businesses is a plus.
  • Familiarity with a platform such as Gorgias or Intercom is a plus.
  • Experience reporting on customer churn is a plus.

Beneficii

  • Full-time remote position.
  • Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST).
  • Structured onboarding and support.
  • Build a stable remote career with a UK-based employer.
  • Work from home using your existing equipment.
  • Recruitment team support from application through your first day.
  • Clear communication throughout the hiring process.

Locuri de muncă similare

Airbus

Systems Architect, Geospatial Software

Airbus

Shape secure, traceable architectures for Airbus Defence and Space geospatial software, translating requirements into solution designs. Apply MBSE on Government and MOD intelligence, surveillance and reconnaissance projects.

Deschide
Gentex Corporation

Software Systems Engineer

Gentex Corporation

Define and validate software and systems requirements for Gentex automotive technologies. This on-site role supports engineering, manufacturing, validation, and compliance teams.

Deschide
B

Junior Salesforce Service Engineer

BearingPoint

Deliver Salesforce CRM solutions for international clients at BearingPoint, working across configuration, troubleshooting, development, and customer support. Build technical expertise through structured learning and project experience, with a path toward technical and team leadership.

Deschide