Senior Cryptoasset Compliance Officer, Europe (Remote)
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Lead MiCA CASP and UK FCA cryptoasset regulatory work for a global fintech. Draft regulator-facing policies, applications, and remediation plans across Europe.
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Remote Customer Retention Specialist in South Africa
Help a UK-based employer retain customers from a remote role in South Africa. Handle cancellation requests, win-backs, renewals, and churn reporting.
दक्षिण अफ़्रीकाR 29,000 – R 32,000 / महीना
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक प्रतिधारण विशेषज्ञग्राहक सफलताविवरण
- Reach out to customers who may cancel and learn what could keep them.
- Respond to cancellation requests with empathy and clear retention offers.
- Track cancellation reasons and share emerging patterns with the team.
- Follow up with former customers and manage renewal outreach.
- Achieve monthly retention and customer save-rate goals.
- Understand why customers leave and offer solutions that help protect revenue.
आवश्यकताएँ
- Experience in customer retention, account support, or customer service.
- Experience using a CRM or helpdesk platform such as HubSpot or Zendesk.
- Strong spoken and written English, with clear and persuasive communication.
- Comfort working toward retention targets.
- A reliable laptop and stable fibre internet connection.
- Experience in subscription or e-commerce businesses is a plus.
- Familiarity with a platform such as Gorgias or Intercom is a plus.
- Experience reporting on customer churn is a plus.
लाभ
- Full-time remote position.
- Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST).
- Structured onboarding and support.
- Build a stable remote career with a UK-based employer.
- Work from home using your existing equipment.
- Recruitment team support from application through your first day.
- Clear communication throughout the hiring process.
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