Remote Recruitment
Remote Recruitment
Remote Recruitment ir personāla atlases uzņēmums, kas palīdz uzņēmumiem attālināti pieņemt darbā kvalificētus speciālistus, īpašu uzmanību pievēršot Dienvidāfrikas talantiem. Tā pakalpojumi aptver amatus no sākuma līmeņa līdz augstākās vadības līmenim tādās jomās kā konsultācijas, mārketings un loģistika. Uzņēmums atbalsta darba devējus darbā pieņemto speciālistu algu aprēķināšanā, personāla un juridisko jautājumu administrēšanā, palīdz risināt prasmju trūkumu un darbā pieņemšanas budžeta ierobežojumus, kā arī piedāvā bezmaksas aizstājējus līdz 12 mēnešiem.

Remote Customer Retention Specialist in South Africa

Help a UK-based employer retain customers from a remote role in South Africa. Handle cancellation requests, win-backs, renewals, and churn reporting.

Apraksts

  • Reach out to customers who may cancel and learn what could keep them.
  • Respond to cancellation requests with empathy and clear retention offers.
  • Track cancellation reasons and share emerging patterns with the team.
  • Follow up with former customers and manage renewal outreach.
  • Achieve monthly retention and customer save-rate goals.
  • Understand why customers leave and offer solutions that help protect revenue.

Prasības

  • Experience in customer retention, account support, or customer service.
  • Experience using a CRM or helpdesk platform such as HubSpot or Zendesk.
  • Strong spoken and written English, with clear and persuasive communication.
  • Comfort working toward retention targets.
  • A reliable laptop and stable fibre internet connection.
  • Experience in subscription or e-commerce businesses is a plus.
  • Familiarity with a platform such as Gorgias or Intercom is a plus.
  • Experience reporting on customer churn is a plus.

Priekšrocības

  • Full-time remote position.
  • Work UK hours: 09:00–17:00 UK time (11:00–19:00 SAST).
  • Structured onboarding and support.
  • Build a stable remote career with a UK-based employer.
  • Work from home using your existing equipment.
  • Recruitment team support from application through your first day.
  • Clear communication throughout the hiring process.

Saistītās vakances

GE Aerospace

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GE Aerospace

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IMU Biosciences

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HFM

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HFM
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HFM

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HFM

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Genesis Tech

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KonsultācijasLoģistikaMārketings

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