Enova International
Enova International
1 001 – 5 000 Қызметкерлер
B2BB2CФинтех
Enova International — штаб-пәтері Чикагода орналасқан, онлайн қаржылық қызметтер көрсету үшін машиналық оқыту, аналитика және Colossus™ платформасын пайдаланатын финтех компаниясы. Компания кредиттік мүмкіндіктері шектеулі тұтынушылар мен бизнеске қызмет көрсетіп, қаржылық қызметтерге жеткілікті қол жеткізе алмайтын адамдар мен шағын кәсіпорындардың несиеге қолжетімділігін жақсартуға бағытталған шешімдер әзірлейді. Оның қызметі қаржылық технологияларды қаржылық инклюзияға және несиеге қол жеткізудегі олқылықтарды жоюға басымдық беретін тәсілмен ұштастырады.

Remote Collections Representative at Enova International

Enova International is hiring a remote Collections Representative in the United States to contact customers with overdue loans. The role focuses on payment negotiations, delinquent-account resolution, and empathetic customer support.

Сипаттама

  • Contact customers about overdue accounts
  • Assess customers’ financial circumstances and identify ways to support ongoing loan payments
  • Handle a high volume of inbound and outbound calls about delinquent payments
  • Negotiate and establish payment arrangements using Enova’s call flow
  • Address customer concerns and complex late-payment cases with professionalism and empathy
  • Explain the consequences of overdue payments and provide financial-resolution assistance
  • Document customer interactions, payment arrangements, and pertinent details accurately in Enova’s database

Талаптар

  • Be authorized to work in the United States; Enova cannot provide or assume visa sponsorship
  • Reside in Illinois, Indiana, Iowa, Missouri, Texas, Utah, Wisconsin, or Wyoming
  • Have at least one year of experience in a high-volume debt-collections environment
  • Manage inbound and outbound calls while meeting daily call-volume expectations
  • Demonstrate excellent communication and conflict-resolution skills
  • Use active listening and de-escalation techniques effectively
  • Apply strong negotiation skills
  • Balance company policies with empathy for customers
  • Work independently and manage responsibilities effectively in a remote setting
  • Maintain excellent time management and adhere strictly to scheduled hours
  • Stay focused, detail-oriented, and capable of handling multiple tasks
  • Think quickly and logically to resolve challenging issues under pressure

Артықшылықтар

  • Potential bonus compensation may be available
  • Health, dental, and vision coverage with mental health benefits
  • 401(k) matching and a Roth option for U.S.-based employees
  • Paid time off and paid holidays
  • Sabbatical program for eligible roles
  • Summer hours for eligible roles
  • Paid parental leave
  • Employee-led diversity, equity, and inclusion groups
  • Employee recognition and rewards program
  • Charitable donation matching and one paid volunteer day
  • Remote work arrangement

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