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Enova International
Enova International
1 001 – 5 000 Xodimlar
B2BB2CFintex
Enova International kompaniyasi bosh qarorgohi Chikagoda joylashgan fintech kompaniya bo‘lib, onlayn moliyaviy xizmatlar ko‘rsatish uchun mashinaviy o‘rganish, analitika va Colossus™ platformasidan foydalanadi. Kompaniya kredit imkoniyatlari cheklangan iste’molchilar va bizneslarga xizmat ko‘rsatib, moliyaviy xizmatlardan yetarlicha foydalana olmaydigan shaxslar hamda kichik bizneslarning kredit olish imkoniyatini yaxshilashga qaratilgan yechimlarni ishlab chiqadi. Uning faoliyati moliyaviy texnologiyalarni moliyaviy inklyuziyaga va kreditdan foydalanishdagi bo‘shliqlarni bartaraf etishga e’tibor bilan birlashtiradi.
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Kompaniyadagi ish o‘rinlari

Remote Collections Representative at Enova International

Enova International is hiring a remote Collections Representative in the United States to contact customers with overdue loans. The role focuses on payment negotiations, delinquent-account resolution, and empathetic customer support.

USAmerika Qo‘shma ShtatlariILIllinoysIAAyovaMOMissuriTXTexasUTYutaWIViskonsinWYVayoming
18 $ / soat
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTo‘plamlar

Tavsif

  • Contact customers about overdue accounts
  • Assess customers’ financial circumstances and identify ways to support ongoing loan payments
  • Handle a high volume of inbound and outbound calls about delinquent payments
  • Negotiate and establish payment arrangements using Enova’s call flow
  • Address customer concerns and complex late-payment cases with professionalism and empathy
  • Explain the consequences of overdue payments and provide financial-resolution assistance
  • Document customer interactions, payment arrangements, and pertinent details accurately in Enova’s database

Talablar

  • Be authorized to work in the United States; Enova cannot provide or assume visa sponsorship
  • Reside in Illinois, Indiana, Iowa, Missouri, Texas, Utah, Wisconsin, or Wyoming
  • Have at least one year of experience in a high-volume debt-collections environment
  • Manage inbound and outbound calls while meeting daily call-volume expectations
  • Demonstrate excellent communication and conflict-resolution skills
  • Use active listening and de-escalation techniques effectively
  • Apply strong negotiation skills
  • Balance company policies with empathy for customers
  • Work independently and manage responsibilities effectively in a remote setting
  • Maintain excellent time management and adhere strictly to scheduled hours
  • Stay focused, detail-oriented, and capable of handling multiple tasks
  • Think quickly and logically to resolve challenging issues under pressure

Imtiyozlar

  • Potential bonus compensation may be available
  • Health, dental, and vision coverage with mental health benefits
  • 401(k) matching and a Roth option for U.S.-based employees
  • Paid time off and paid holidays
  • Sabbatical program for eligible roles
  • Summer hours for eligible roles
  • Paid parental leave
  • Employee-led diversity, equity, and inclusion groups
  • Employee recognition and rewards program
  • Charitable donation matching and one paid volunteer day
  • Remote work arrangement

O‘xshash ish o‘rinlari

GlobeLife

Remote Customer Retention Representative

GlobeLife
1 – 10 Xodimlar
FanSog‘liqni saqlashTa’lim
USAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlarni saqlab qolish bo‘yicha mutaxassis

Help Globe Life policyholders keep their coverage and restore lapsed life insurance policies in this remote customer retention role. Handle inbound and outbound calls, discuss coverage and payment options, document outcomes, and meet retention targets.

Ochish