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Remote Collections Representative at Enova International
Enova International is hiring a remote Collections Representative in the United States to contact customers with overdue loans. The role focuses on payment negotiations, delinquent-account resolution, and empathetic customer support.
विवरण
- Contact customers about overdue accounts
- Assess customers’ financial circumstances and identify ways to support ongoing loan payments
- Handle a high volume of inbound and outbound calls about delinquent payments
- Negotiate and establish payment arrangements using Enova’s call flow
- Address customer concerns and complex late-payment cases with professionalism and empathy
- Explain the consequences of overdue payments and provide financial-resolution assistance
- Document customer interactions, payment arrangements, and pertinent details accurately in Enova’s database
आवश्यकताएँ
- Be authorized to work in the United States; Enova cannot provide or assume visa sponsorship
- Reside in Illinois, Indiana, Iowa, Missouri, Texas, Utah, Wisconsin, or Wyoming
- Have at least one year of experience in a high-volume debt-collections environment
- Manage inbound and outbound calls while meeting daily call-volume expectations
- Demonstrate excellent communication and conflict-resolution skills
- Use active listening and de-escalation techniques effectively
- Apply strong negotiation skills
- Balance company policies with empathy for customers
- Work independently and manage responsibilities effectively in a remote setting
- Maintain excellent time management and adhere strictly to scheduled hours
- Stay focused, detail-oriented, and capable of handling multiple tasks
- Think quickly and logically to resolve challenging issues under pressure
लाभ
- Potential bonus compensation may be available
- Health, dental, and vision coverage with mental health benefits
- 401(k) matching and a Roth option for U.S.-based employees
- Paid time off and paid holidays
- Sabbatical program for eligible roles
- Summer hours for eligible roles
- Paid parental leave
- Employee-led diversity, equity, and inclusion groups
- Employee recognition and rewards program
- Charitable donation matching and one paid volunteer day
- Remote work arrangement
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