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Enova International
Enova International
1.001 – 5.000 Angajați
B2BB2CFintech
Enova International este o companie fintech cu sediul în Chicago, care utilizează învățarea automată, analiza datelor și platforma Colossus™ pentru a furniza servicii financiare online. Compania deservește consumatori și întreprinderi cu un profil de creditare non-prime și dezvoltă soluții de credit menite să îmbunătățească accesul la finanțare pentru persoanele insuficient deservite și pentru întreprinderile mici. Activitatea sa combină tehnologia financiară cu un accent pe incluziunea financiară și pe reducerea lacunelor în accesul la credit.
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Locurile de muncă ale companiei

Remote Collections Representative at Enova International

Enova International is hiring a remote Collections Representative in the United States to contact customers with overdue loans. The role focuses on payment negotiations, delinquent-account resolution, and empathetic customer support.

USStatele Unite ale AmericiiILIllinoisIAIowaMOMissouriTXTexasUTUtahWIWisconsinWYWyoming
18 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăColecții

Descriere

  • Contact customers about overdue accounts
  • Assess customers’ financial circumstances and identify ways to support ongoing loan payments
  • Handle a high volume of inbound and outbound calls about delinquent payments
  • Negotiate and establish payment arrangements using Enova’s call flow
  • Address customer concerns and complex late-payment cases with professionalism and empathy
  • Explain the consequences of overdue payments and provide financial-resolution assistance
  • Document customer interactions, payment arrangements, and pertinent details accurately in Enova’s database

Cerințe

  • Be authorized to work in the United States; Enova cannot provide or assume visa sponsorship
  • Reside in Illinois, Indiana, Iowa, Missouri, Texas, Utah, Wisconsin, or Wyoming
  • Have at least one year of experience in a high-volume debt-collections environment
  • Manage inbound and outbound calls while meeting daily call-volume expectations
  • Demonstrate excellent communication and conflict-resolution skills
  • Use active listening and de-escalation techniques effectively
  • Apply strong negotiation skills
  • Balance company policies with empathy for customers
  • Work independently and manage responsibilities effectively in a remote setting
  • Maintain excellent time management and adhere strictly to scheduled hours
  • Stay focused, detail-oriented, and capable of handling multiple tasks
  • Think quickly and logically to resolve challenging issues under pressure

Beneficii

  • Potential bonus compensation may be available
  • Health, dental, and vision coverage with mental health benefits
  • 401(k) matching and a Roth option for U.S.-based employees
  • Paid time off and paid holidays
  • Sabbatical program for eligible roles
  • Summer hours for eligible roles
  • Paid parental leave
  • Employee-led diversity, equity, and inclusion groups
  • Employee recognition and rewards program
  • Charitable donation matching and one paid volunteer day
  • Remote work arrangement

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