DecisionPoint Corporation
DecisionPoint Corporation
DecisionPoint Corporation — мемлекеттік органдарға IT жүйелерін жаңғыртуға және цифрлық трансформацияны ілгерілетуге көмектесетін, мүгедек ардагерлерге тиесілі шағын бизнес. Компанияның жұмысы киберқауіпсіздік, денсаулық сақтау саласындағы IT, интеллектуалды автоматтандыру және қауіпсіз бұлтқа көшіру бағыттарын қамтиды. Ол миссияға бағдарланған ортада операциялық тиімділікті арттыруға баса мән береді. Компания өзінің Үздік құзырет орталықтары арқылы мамандандырылған технологиялық тәжірибені біріктіріп, мемлекеттік басқару, қорғаныс, консалтинг және логистика салаларындағы күрделі мәселелерді шешуге көмектеседі.

Help Desk Support Technician – Durham, NC (Onsite)

Provide frontline IT support to government users from an onsite Durham call center, handling call intake, troubleshooting, ticket management, and escalation. DecisionPoint Corporation delivers IT services while supporting hardware, software, network, mainframe, and communications issues.

Сипаттама

  • Support customers in a call center while maintaining thorough call and issue records
  • Operate the Change, Asset and Problem Reporting System (CAPRS) for live voice communications and emergency alerts
  • Recognize and report hardware, software, mainframe access, and printing issues
  • Record diagnostic findings and resolutions for hardware, software, video, mainframe, and network incidents
  • Route vendor hardware maintenance requests based on SOP-defined priority levels
  • Use operational communication tools to relay real-time events to managers and customers
  • Watch email, instant messaging, and related tools for broad service-availability problems
  • Answer customer calls and provide procedural or how-to guidance
  • Receive and process virtual hardware and software requests
  • Create a ticket for every customer interaction, recording scope, impact, and priority
  • Resolve incidents directly or escalate them to Level 2 support
  • Coordinate with customers, vendors, and SSA components to resolve issues and maintain current tickets
  • Close tickets once customers are satisfied and all required records are complete
  • Notify the assigned distribution list about unresolved Severity 1 incidents
  • Collect relevant information and complete the prescribed diagnostic steps
  • Work in accordance with established Standard Operating Procedures (SOP)

Талаптар

  • Eligibility to obtain a Public Trust clearance
  • At least one of these certifications: HDI Customer Service Representative, HDI Desktop Support Technician, or A+
  • At least one year of professional help desk experience
  • Hands-on experience with Windows workstation or server operating systems
  • Experience using Microsoft Systems Management Server (SMS)
  • Experience supporting Microsoft Exchange and Outlook
  • Experience with client/server applications
  • Working knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP)
  • Experience with very high speed Backbone Network Service (vBNS)
  • Experience with Multi-Protocol Label Switching (MPLS)
  • Experience supporting VoIP environments
  • Experience with Cisco routers
  • At least one year of IT call center support experience
  • Familiarity with a ticketing platform such as ServiceNow, Remedy, or another comparable system

Артықшылықтар

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) matching
  • Health Savings Account
  • Flexible Spending Account
  • Training reimbursement
  • Education assistance
  • Paid time off
  • Paid holidays

Ұқсас жұмыс орындары

Personalberatung Pillong

Senior International Sales Manager, PV Mounting Systems

Personalberatung Pillong

Lead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.

Ашу
Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

Ашу
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

Ашу
Salonkee

Salonkee Sales Representative (Career Changer) – Hannover

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.

Ашу
Red Hat

Consulting Cloud Architect, OpenShift

Red Hat

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Ашу
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

Ашу
Taurus SA

IT Technician and Client Support Specialist

Taurus SA
51 – 200 Қызметкерлер
Банк ісіКриптовалютаФинтех

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

Ашу