Head of Business HR
Reaktor
Lead Reaktor’s People Partner team and shape HR strategy across its software product and technology consulting businesses. Develop product workforce plans, people practices and leadership capability.
Ашу
CANAL+ Polska — CANAL+ Group құрамындағы поляк медиа және ойын-сауық компаниясы. Ол Польша көрермендеріне арналған цифрлық қызметтері арқылы фильмдер, сериалдар, спорттық және мәдени бағдарламаларды қоса алғанда, жазылым бойынша теледидар мен сұраныс бойынша ойын-сауық контентін ұсынады. Компанияның қызметі контентті, клиенттік тәжірибені, технологияны және электрондық коммерцияны біріктіріп, медиа, тұтынушылық қызметтер және цифрлық операциялар салаларында мансап іздейтін мамандар үшін өзекті мүмкіндік қалыптастырады.
Customer Value Manager (Full-Time, On-Site in Mauritius)
Drive subscriber acquisition, retention, churn reduction, and profitability across the Mauritius market. Lead CRM, customer analytics, and lifecycle value initiatives in a full-time, on-site role.
Сипаттама
- Analyze subscriber behavior across acquisition, engagement, usage, retention, churn, and reactivation.
- Segment the subscriber portfolio by value, behavior, and growth potential.
- Track customer performance metrics such as ARPU, churn, retention, usage, and satisfaction.
- Evaluate initiative outcomes and support sustainable growth in subscriber value.
- Develop and manage CRM and relationship-marketing plans across the customer lifecycle.
- Create personalized upsell, cross-sell, and retention programs.
- Oversee direct marketing related to offer changes and subscriber-value protection.
- Support acquisition and upsell plans aligned with business goals.
- Assess campaign results and provide recommendations focused on return on investment.
- Model the customer-value, churn, and ARPU effects of offer changes.
- Recommend enhancements to commercial and marketing initiatives.
- Coordinate customer-value activities with sales, marketing, distribution, and customer service teams.
- Help shape the commercial strategy for the Mauritius market.
- Connect operational priorities with broader business objectives through cross-functional collaboration.
- Monitor competitor activity, market offers, promotional mechanics, and usage trends.
- Identify market opportunities and risks to refine customer-value strategies.
Талаптар
- At least 3–5 years of experience in subscription marketing, CRM or data marketing, or customer value management.
- Background in telecommunications, media, or another subscription-based business.
- Strong knowledge of retention drivers, churn management, and subscriber segmentation.
- Expertise in customer metrics such as CLV, churn, and retention, with the ability to interpret and improve performance.
- Excellent analytical and data-synthesis capabilities.
- Proficiency with CRM, campaign-management, and data-visualization or analysis tools, including SQL, Power BI, or Tableau.
- Strong experience in relationship marketing and subscriber-portfolio management.
- Fluent English communication skills.
- A strong commercial and customer-focused mindset.
- Ability to turn data into strategic business decisions.
- Curious, detail-oriented, and well organized.
- Effective interpersonal and cross-functional collaboration skills.
- Self-directed, proactive, and willing to take initiative.
- Adaptable in a dynamic, multi-site working environment.
- Based exclusively in Mauritius, with travel to retail locations across the territory.
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Артықшылықтар
- Join an ambitious and inclusive organization committed to working within planetary boundaries.
- Contribute to initiatives supporting gender equality and addressing discrimination and harassment.
- Work in an environment focused on equal opportunity and inclusion.
- Support efforts to reduce environmental impact and develop more sustainable products.
Ұқсас жұмыс орындары
Human Resources Internship
Advocate Aurora Health
Америка Құрама Штаттары
Алабама
Аляска
Аризона
Флорида
Айдахо
Иллинойс
Айова
Канзас
Кентукки
Луизиана
Мэн
Мичиган
Миссисипи
Миссури
Монтана
Небраска
Невада
Нью-Гэмпшир
Нью-Мексико
Солтүстік Каролина
Солтүстік Дакота
Огайо
Оклахома
Пенсильвания
Оңтүстік Каролина
Оңтүстік Дакота
Теннесси
Техас
Юта
Виргиния
Батыс Виргиния
Висконсин
Вайоминг21 $ / сағат
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RHF Talentos
Бразилия1 000 R$ – 2 000 R$ / ай
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Johnson & Johnson
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Senior Customer Care Operations Lead
GenkiБразилия
Индонезия
Мексика
Португалия
Таиланд3 500 € / ай
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Operating Room Nurse, Technical Support Specialist – Hip and Knee Implants
Stryker
Франция41 300 € – 68 800 € / жыл
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