VA Desk
VA Desk
VA Desk заманауи бизнеске басқарылатын және арнайы бөлінген виртуалды ассистенттер ұсынады. Жасанды интеллектпен жабдықталған ассистенттер құрылымдалған жүйелер, оқыту және техникалық ресурстар арқылы қолдау тауып, жеке кәсіпкердің жұмыс үдерістерінде және қалыптасқан командалармен тиімді жұмыс істеуге көмектеседі. VA Desk қызметкерлерді іріктеу, жұмысқа бейімдеу, қатысуы мен сенімділігін бақылау, жалақы төлемдеріне қолдау көрсету және компания басқаратын жабдықтарға арналған IT көмегін ұйымдастырады. Бұл бизнеске аутсорсинг арқылы тартылған мамандардың көмегімен операцияларын реттелген түрде кеңейтуге мүмкіндік береді.

Customer Service Virtual Assistant – Full-Time Remote in Canada

Provide customer service, plumbing appointment scheduling, dispatch coordination, and administrative support for an Ottawa-based plumbing company.

Сипаттама

  • Respond to incoming calls from prospective and current customers
  • Record and update customer, service, and lead details accurately
  • Place follow-up calls and coordinate customer appointments
  • Oversee email, inbox, online chat, and other customer communication channels
  • Recognize matters needing the owner's attention and direct them appropriately
  • Book plumbing appointments according to customer requirements and technician availability
  • Coordinate dispatch to support efficient routes and prompt service
  • Maintain the company calendar and keep appointment details current
  • Process cancellations, changes, and other scheduling adjustments
  • Share appointment details with customers and plumbers
  • Review scheduling needs and resolve potential conflicts or coverage gaps
  • Complete routine administrative work for the plumbing operation
  • Keep customer and operational records accurate and up to date
  • Contact customers after plumbing work has been completed
  • Request customer reviews and service feedback
  • Update CRM entries with service histories and job notes
  • Support basic invoicing, billing, payment processing, and completed-job follow-up when needed
  • Help coordinate onboarding and schedules for newly hired plumbers
  • Screen escalated customer calls and direct them to the owner
  • Collect pertinent details before escalating complex customer, vendor, or operational matters

Талаптар

  • Prior experience in customer service, virtual assistance, scheduling, dispatch, administration, or a comparable position
  • Strong spoken and written English communication abilities
  • Willingness to handle phone calls regularly, both incoming and outgoing
  • Polished, approachable, and assured telephone presence
  • Excellent organization and time-management abilities
  • Careful attention to detail when entering customer information and arranging appointments
  • Ability to track several conversations, appointments, and administrative duties simultaneously
  • Self-directed work style with dependable task follow-through
  • Reliable and responsive when managing customer questions and scheduling needs
  • Professional composure when assisting frustrated customers or adapting to schedule changes
  • Experience working with CRM or customer management software
  • Background using scheduling or calendar management tools
  • Proficiency with email and digital communication platforms
  • Comfort working with spreadsheets and basic administrative tools
  • Experience with dispatch, field-service, or appointment-management software is an advantage
  • Experience in plumbing, HVAC, electrical, construction, home services, or another field-service environment is preferred
  • Prior dispatch or service coordination experience is preferred
  • Experience collaborating with technicians or field-service teams is preferred
  • Background handling customer questions for home-service companies is preferred
  • Familiarity with invoicing, billing, or payment processing is preferred
  • Experience with review requests or customer follow-up workflows is preferred
  • Experience assisting with onboarding field technicians or service staff is preferred

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